Senior Manager, Program Management

Sr. Manager, UTR Sortation Planning & Execution

Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you? If so, the WW Amazon Logistics (AMZL) Tech SME team is for you. We partner directly with software teams to develop the future of AMZL and manage the delivery of tens of millions of products every week to Amazon's customers.

The Tech SME team acts as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives and supporting engineering design innovations. Tech SMEs strive to be experts in Amazon's operation systems. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology.

The Tech SME organization are functional experts on the software tools in given process areas and their application in the AMZL network. A successful manager in this organization has strong program management experience to define the process the team uses to deliver best in class tech to the field. This team looks for ways to automate human decision making by influencing Technology to build and update tools that reduce process complexity to deliver robust processes.

Amazon is seeking a Sr. Manager within the UTR Sortation Planning & Execution space to work within Amazon Logistics (AMZL).

Key job responsibilities:

• Managing a team of SMEs to successfully develop and deploy changes, while working closely with stakeholders
• Communicating with Tech SME leadership to provide regular, concise updates on your team's areas of responsibility
• Developing target condition for pain points within the delivery network along with financial impact
• Serve as gatekeeper in assigned process areas for the change management process
• Partner with tech organization to document and drive upcoming changes using tools such as business requirement documents (BRD)
• Highlights areas of business risk and impact for Technology Team resource allocation and provide input on software design to support improved processes and standard work
• Act as gatekeeper for prioritizing software enhancements and feature requests submitted by the sites and serve as the interface with the delivery stations to drive adoption of changes
• Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes
• Provide metrics inputs that support compliance of standard work and that drives improvements in cost and quality
• Collaborate with counterparts in other functional areas (Safety, Quality, Learning) as well as the Operations Engineering team and Delivery Station (DS) teams to drive standardization and support network growth and scale

About the team:

The Tech SMEs work across technology and operations teams on the prioritization, development, optimization, and sustainment of the technology and related process in order to positively impact customer experience while supporting business growth.

Basic qualifications:

• 7+ years of team management experience
• Bachelor's degree
• Leadership of small teams with specific areas of focus
• Experience in program or project management
• Management experience in a manufacturing, production or distribution environment
• Experience using data and metrics to drive improvements

Preferred qualifications:

• MBA or Master's Degree in Engineering, Operations, or a related field
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Exceptional communication skills (both written and verbal), ability to simplify complex topics for broad audiences
• Ability to develop innovative ideas for process challenges
• Quantitative and qualitative analytical skills paired with hands-on attitude, excellent attention to detail, and business acumen.
• Experience managing tasks with statistical, financial, strategic and operational analysis and modeling involving large data sets to support and improve business operations; implement best practices; and conduct cost benefit analysis.
• Experience using SQL
• Experience working with Software Development Engineers to develop technical solutions to operational problems
• Strong project management and organizational skills, experience working on complex initiatives with cross-functional teams in a dynamic environment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.