Application Support Analyst

$85k

Full-time

Business Centric Technology

If you enjoy solving problems, collaborating with business and technical teams, and making a real impact, this role is for you! The Application Support Analyst will be at the center of critical systems that power retail and distribution operations, ensuring everything runs smoothly while continuously improving processes. This is a hybrid-remote, direct-hire position located in Irving, TX.

COMP: Up to $85K

WHAT'S IN IT FOR YOU:

Medical, dental, and vision with employer contributions
Healthcare FSA & telehealth options
Paid vacation, sick leave & holidays
Life & AD&D insurance, plus multiple 401(k) plans
Ongoing learning and development programs

WHAT YOU'LL BE DOING:

Deliver production support for core business applications, including Salesforce, Sterling OMS, BY WMS, Boomi, and related systems.
Own and manage production support tickets, investigating, troubleshooting, and resolving issues with a strong focus on user experience
Partner closely with business stakeholders to understand issues and deliver practical solutions
Collaborate with a global team (onshore + offshore) to track, prioritize, and resolve incidents
Ensure all tickets and requests meet SLA commitments while maintaining high-quality documentation
Perform root cause analysis and identify opportunities for system and process improvements
Escalate complex issues to Level 3 support when needed and follow through to resolution
Contribute ideas to improve workflows, reduce recurring issues, and enhance system reliability

WHAT YOU'LL BRING:

3+ years of hands-on application or production support experience
Experience supporting retail, distribution, ERP, and/or supply chain systems
- Salesforce, Sterling OMS, Blue Yonder preferred
Strong troubleshooting skills with a structured, analytical approach
Experience working with ticketing systems like ServiceNow
Ability to manage multiple priorities in a fast-paced environment
Clear, professional communication with both technical and non-technical users

APPLY TODAY ! CP# 8560

Apply

Vacancy posted 1 day ago

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