Senior Customer Support Consultant

: Overview:

Job Title: Senior Customer Support Consultant

Location: Alpharetta, GA

Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there's no better time to advance your career at Aptean.

About the role:

As our Senior Customer Support Consultant, you will be responsible for providing a high level of customer service and satisfaction on a technical and functional level in resolving customer problems related to Ross ERP products. Is responsible for: problem tracking, diagnosis, replication, troubleshooting, resolution and escalation vetting using sound judgment and creative and innovative ways to solve problems. Reports to the Team Lead or Support Manager for the assigned product area and will have frequent contacts with customers, peers, and members of the Professional Services, Technical Account Management, R&D and Customer Account Management business units.

Key Responsibilities:

• Receive Customer issues via phone & email, log and Manage open issues using ticketing system

• Provide Support for Ross ERP Customer, with primary focus on the Financial Modules of GL, AP, AR, FA & PA.

• Troubleshoot and resolve application and data integrity issue, respond as necessary escalate when appropriate

• Work with other team members in providing great customer support

• Thoroughly document work in an organized manner.

• Play an assisting role in large projects, for example system upgrades and testing for Development/QA.

About you:

The following are required pre-requisites for the role:

Education:

• B.S. Degree in Accounting, Finance, Business or related field.

• Experience with MS Office (word, excel )

• Experience working in any or all of these areas: Accounts Payable, Accounts Receivable, General Accounting, Cash and/or Cost Accounting, Fixed Assets, GL Reporting.

Requirements:

• Service and support orientation, excellent interpersonal skills, team player, excellent work ethic.

• Understand functional processes, procedures & control standards for the Financial Areas of GL, AP & AR.

• Analysis skills, ability to troubleshoot issues, analytical focus.

• Excellent communication & follow through skills, written & verbal communication skills.

• Ability to work with Accounting Managers and accounting users to understand and address accounting ERP issues reported.

• Technically proficient with Financial Systems.

• Technical capability, ability to understand systems, and use tools & technology to advantage.

• Attention to details - especially with respect to data integrity,

• Able to work independently and proactively manage responsibilities to completion.

• Maintain positive work relationships with members of team.

Nice to have:

• Report writing experience/ Managerial reporting experience

• Data modeling experience

• Financial Ross ERP knowledge/ ERP system experience /

• Experience implementing or supporting corporate application (ERP) systems, especially the financial subsystems

• Previous customer service or implementation experience

• Database (SQL Server, Oracle) SQL, & SSIS experience

If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today. Learn from our differences. Celebrate our diversity. Grow and succeed together. Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” - TVN Reddy