System Administrator

System Administrator

Systems Administrator I is an on-site technical role supporting the daily operation, maintenance, and administration of a complex server and Microsoft 365 environment serving more than 80 locations and 1,600 users.

This entry-level position performs server administration, system configuration, software updates, Active Directory management, troubleshooting, Microsoft 365 administration, and Level II technical support. The Systems Administrator I frequently collaborates with the Senior Systems Administrator.

Core Responsibilities

• Support and maintain the Microsoft Windows server infrastructure and Microsoft 365 environment.
• Administer Active Directory user accounts, security groups, organizational units, and Group Policy.
• Perform routine server maintenance and hypervisor support tasks.
• Manage and effectively prioritize a wide range of short-term and long-term projects.
• Perform IS department software updates and server patch management.
• Support and maintain technologies responsible for IS disaster recovery.
• Collaborate with the Senior Systems Administrator to remediate vulnerabilities, and secure systems.
• Monitor data backup solutions and confirm data restore functionality on a routine basis.
• Point of escalation for service requests requiring level II technical support.
• Responsible for internal and external DNS record management.
• Maintain and periodically update technical server documentation.
• Mentor IS Support Specialists through collaborative troubleshooting.
• Adhere to change control processes & procedures.
• Occasionally provide supplemental network & telecommunications support, when required.
• Exhibit a professional and collaborative demeanor with agency staff and team members.
• Create & submit Monthly Reports that identify and articulate key initiatives and server trends.
• Adhere to mandatory abuse reporting laws and HIPAA requirements.
• Other duties as required.

Qualifications

• Associate's Degree in field of Computer Science or related field and 2 years of experience supporting and troubleshooting Information Technology OR;
• 4 years of experience supporting and troubleshooting Information Technology.
• Experience with the following technologies:
• Email Technology: Alias', Distribution Groups, Rules
• Microsoft: Active Directory, NTFS, Office (Word, Excel, PowerPoint, Outlook), Remote Desktop Services, Windows Operating System
• Mobile Devices: Android, Apple iOS
• Office 365: Exchange, OneDrive, Outlook Online, Teams
• PCs: Diagnostics & troubleshooting, Hardware
• Security: Mobile Device Management (MDM – Intune Preferred)
• Software: Management, Monitoring & Reporting Software (Lansweeper & PRTG Preferred)
• Knowledge or familiarity of the following technologies:
• Authentication: ADFS, RADIUS, SSO
• Encryption: Certificates, TLS
• Networking: OSI Model, SNMP, TCP/IP
• Security: VPN
• Servers: Group Policy, RAID
• Virtualization: Design & use cases (Basic Concepts)

• Flexible hours including nights, weekends, and working from home required.
• After-hours on-call responsibilities.
• Travel is required. Must have a valid NYS driver's license & dependable vehicle.

Skills

• Strong customer service skills and experience.
• Highly motivated and self-directed.
• Excellent verbal, written, listening, and interpersonal communication skills.
• Ability to present concepts in user-friendly language.
• Must possess the ability to make independent decisions when circumstances are warranted.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Benefits

Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.

• Comprehensive Health/Dental/Vision
• Direct Deposit
• Flexible Spending Account (FSA)
• Retirement Plan 403(b)
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program (EAP)
• Generous PTO Plans (Sick, Vacation and Employee Leave)
• Tuition Reimbursement
• Service Awards
• Employee Appreciation Events
• Employee Discounts

Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career.