Automotive Service Manager - Chevrolet / GM Dealership - Los Lunas, NM

Automotive Service Manager – Chevrolet / GM Dealership – Los Lunas, NM Melloy Chevrolet | Los Lunas, New Mexico | Greater Albuquerque Area | Full-Time Melloy Chevrolet is hiring an experienced Automotive Service Manager to lead our Chevrolet dealership Service Department in Los Lunas, New Mexico, serving Albuquerque and Central New Mexico. We are looking for a proven dealership service leader with experience managing Service Advisors and automotive technicians, improving technician productivity and shop efficiency, maintaining strong CSI and customer satisfaction, and building an efficient, high-performing Service Department. Chevrolet or General Motors dealership experience is strongly preferred. Experience with Xtime, GM warranty processes, dealership fixed operations, technician productivity, customer retention, and Service Advisor development is highly desirable. This is a hands-on leadership position for someone who understands what it takes to run a successful franchised automotive dealership Service Department every day. Chevrolet Service Manager Responsibilities As the Automotive Service Manager at Melloy Chevrolet, you will be responsible for the day-to-day leadership, performance and continued growth of our Chevrolet Service Department. Responsibilities include: * Lead, coach and develop Service Advisors and automotive technicians * Improve technician productivity, efficiency and shop throughput * Recruit, develop and retain qualified automotive technicians * Monitor shop capacity and maximize available technician hours * Improve appointment scheduling, dispatching and service-lane processes * Maintain excellent customer communication throughout the repair process * Drive CSI, customer satisfaction and service retention * Monitor repair order count, hours per repair order and effective labor rate * Identify workflow bottlenecks and reduce unnecessary vehicle delays * Manage open repair orders and aging work * Work closely with the Parts Department to improve parts availability and technician efficiency * Maintain General Motors warranty policies, procedures and compliance * Utilize Xtime and dealership systems to improve scheduling, workflow, customer communication and follow-up * Develop processes that increase Service Department capacity and production * Maintain high standards for repair quality and customer experience * Review department performance throughout the month and take action when opportunities are identified * Manage Service Department staffing and operating expenses responsibly Automotive Service Manager Qualifications This is not an entry-level automotive management position. We are looking for an experienced dealership service professional who understands how to lead people, manage workflow and operate a busy franchised dealership Service Department. Preferred qualifications include: * Previous Automotive Service Manager or comparable dealership fixed operations leadership experience * Chevrolet or General Motors Service Manager experience strongly preferred * GM dealership or other franchised automotive dealership experience * Experience with Xtime * Knowledge of General Motors warranty policies and procedures * Strong understanding of technician productivity and efficiency * Experience managing, coaching and developing Service Advisors * Proven ability to recruit, develop and retain automotive technicians * Experience managing shop workflow, scheduling and capacity * Strong understanding of dealership service processes and fixed operations * Experience improving CSI and customer satisfaction * Understanding of customer-pay, warranty and internal repair operations * Ability to improve customer retention and repeat service business * Strong leadership, communication and organizational skills * Ability to establish expectations, measure performance and hold employees accountable * Comfortable using dealership technology and performance data to improve results We Want a Hands-On Automotive Service Leader The successful Service Manager will be visible and involved in the operation. We want someone who knows what is happening on the service drive and in the shop. Someone who communicates with Service Advisors and technicians, watches workflow, identifies bottlenecks, follows up on customer concerns and helps the team solve problems. You should understand how technician productivity, scheduling, parts availability, advisor performance and customer communication work together to create an efficient Service Department. We want a manager who can establish expectations, coach employees, recognize strong performance and address problems when necessary. Most importantly, we want someone who takes ownership of the department and enjoys building a productive team, taking care of customers and growing a dealership service operation. Automotive Service Manager Compensation Melloy Chevrolet offers a competitive, performance-driven management compensation plan designed to reward department production, continued improvement and profitability. Compensation includes: * Monthly base compensation * Performance-based compensation * Additional profitability bonus opportunity * Monthly minimum compensation * No cap on profitability bonus opportunity Specific compensation plan details will be reviewed with qualified candidates during the interview process. Automotive Service Manager Jobs in Los Lunas / Albuquerque, NM Melloy Chevrolet is located in Los Lunas, New Mexico, convenient to Albuquerque, Belen, Valencia County and surrounding Central New Mexico communities. This position may be a strong fit for an experienced: Chevrolet Service Manager, GM Service Manager, Automotive Service Manager, Assistant Service Manager, Fixed Operations Manager, Service Director, Senior Service Advisor, or experienced dealership service professional ready for the next level of leadership. General Motors experience is preferred, but we will consider accomplished service management candidates from other franchised automotive dealerships. Join Melloy Chevrolet Melloy Chevrolet is part of the Melloy Auto Group in Los Lunas, New Mexico. We are looking for a Service Manager who wants to take ownership of a Chevrolet Service Department, develop a strong team, increase technician productivity and efficiency, improve customer satisfaction and continue growing our service business. If you are an experienced Automotive Service Manager in Albuquerque, Los Lunas or elsewhere in New Mexico, or an experienced dealership service professional considering relocation to the Albuquerque area, we encourage you to apply. Melloy Chevrolet Los Lunas, New Mexico Equal Opportunity Employer Melloy Chevrolet is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.