Fulfillment and Office Manager

We are seeking a motivated and hardworking Fulfillment Associate to join our team. As a Fulfillment Associate, you will be the behind-the-scenes driving force of our retail sales by helping execute our customers' online and store order requests. 

Who Are You:

• Hardworking individual who enhances the customer experience by executing flawless order fulfillment
• Passionate and enthusiastic logistics expert with an exceptional work ethic
• Natural problem-solver who contributes to a collaborative work environment that encourages creative thinking and innovation
• Achieve results through teamwork and by exhibiting strong interpersonal skills
• Able to establish positive interpersonal relationships with the ability to garner cooperation in challenging situations
• Adaptable to change and consistently able to deliver exceptional results with limited guidance
• Consistently brainstorm and share ideas to resolve both simple and complex conflicts while maintaining a keen eye for detail

You Also Have:

• High school diploma or equivalent
• Strong organizational skills
• Ability to work effectively using electronic fulfillment system & inventory management systems
• Prior Fulfillment experience preferred
• Retail experience preferred
• Experience working in a fast-paced, high-volume environment
• Capability to lift objects (up to 20lb) with or without reasonable accommodation
• Ability to stand and walk for prolonged periods of time, and be comfortable squatting, kneeling, and crouching
• Ability to work effectively with peers and supervisors to accomplish tasks
• Flexibility to work evenings, weekends, and public holidays

As The Fulfillment Associate, You Will:

• Primarily execute order requests including location, packing, and shipping of the merchandise while maintaining an overall exceptional customer experience
• Achieve individual and client goals productivity while complying with fulfillment standards and procedures
• Providing exceptional customer service
• Ensure Fulfillment Area standards are maintained in an organized and clean manner
• Fold merchandise, remove sensor tags, and pack and ship orders according to company policy
• Execute other digital duties as assigned to you
• Support and embody a positive store culture through honesty, integrity, and respect
• Maintain accuracy, organization, and diligence in fulfillment duties
• Proactively engage and learn to become fully proficient with the handheld data scanner and other equipment as needed
• Apply basic mathematical skills and data entry skills
• Consistently adhere to all company policies and procedures in a professional and respectful manner
• Efficiently complete tasks/special projects as assigned by management

Primary Purpose of the Position:

This position is responsible for providing order fulfillment services to our customers. The primary responsibilities are to receive customer orders and changes, input them to the ERP system and tender the orders to transportation providers to complete delivery. Critical thinking and problem solving will be a crucial part of this job role.

Essential Responsible Areas:
- Receives and enters customer orders, change orders, and credit orders for finished goods to the ERP system.
- Tenders customer orders to transportation providers at least cost, expediting as required.
- Prepares export documents as required to support international shipments.
- Interact with customers, communicating to and resolving issues around fulfilling their orders and negotiating alternative plans for delivery.
- Tracks customer shipments at the request of the customer as required.
- Assists in monitoring shipping schedules at distribution centers.
- Monitors inventory levels of related products, notifying production control manager of impending shortages.
- Reviews inventory levels of related products in distribution centers and schedules inventory transfers to replenish shortages as well as alerts respective - - Production Control Manager of any supply issues.
- Maintains business data to support customer order fulfillment in the ERP system.
- Supports Manager, Customer Order Fulfillment as required.

Position Requirements & Competencies:

High school diploma or equivalent education required.
Job-related experience for 3 years minimum.
Should have previous order fulfillment role experience.
Ability to perform basic mathematical calculations

Job Type: Full-Time

Salary: $15 per hour