Order Entry Specialist

Customer Operations Specialist

Our client is seeking a Customer Operations Specialist to join their Supply Chain team on a temporary basis. This is a customer operations and order management role supporting B2B/corporate customersnot a traditional call-center customer service position.

The ideal candidate has experience managing customer orders, working with business customers, and navigating ERP or order management systems. This is a high-volume environment where accuracy, organization, and the ability to learn new systems quickly are essential.

Key Responsibilities

• Manage customer orders from order entry through fulfillment and invoicing.
• Ensure orders are entered accurately and processed on time.
• Confirm products, pricing, shipping methods, and related order details.
• Coordinate with distribution centers and internal teams to ensure timely fulfillment.
• Manage tracking, proof of delivery, returns, and invoicing.
• Serve as a primary point of contact for assigned B2B customer accounts.
• Provide professional, solution-oriented support to customers and internal partners.
• Monitor account status, customer KPIs, and order-related issues.
• Proactively identify potential order or fulfillment issues and help resolve them.
• Generate reports and maintain accurate customer and order information.
• Provide backup support for other team members as needed.
• Partner cross-functionally with Supply Chain, Logistics, and other internal teams.
• Help identify opportunities to improve customer and supply chain processes.

Qualifications

• 13 years of order management experience.
• Experience working directly with B2B or corporate customers.
• Experience with order entry, order management, or order fulfillment.
• ERP or order management system experience; M365 ERP experience is preferred.
• Strong Microsoft Office skills, particularly Excel.
• Experience working in a high-volume, fast-paced environment.
• Ability to learn new systems and technology quickly.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical-thinking abilities.
• Self-motivated and able to manage priorities with limited supervision.
• Strong customer service mindset and relationship-building skills.

What We're Looking For

The successful candidate will be someone who can move quickly without sacrificing accuracy. They should be comfortable managing a high volume of orders, communicating with business customers, navigating multiple systems, and picking up new technology with minimal ramp-up time.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.