Customer Success Manager

Job-ID: bbca9522-8bfb-44a0-a373-c Employment type: FULL TIMEPosted: At Quantcast, we don't just build advertising technology, we revolutionize how it works. Our AI-powered Demand Side Platform (DSP) connects the world's most ambitious marketers with their ideal audiences across the open internet, delivering results that actually move the needle. Since 2006, we've been the industry's trailblazer, launching the first AI-powered measurement platform for publishers and the first AI-driven DSP. Our AI doesn't just optimize—it delivers the measurable outcomes that matter most to our clients, giving them the competitive edge they need in a crowded marketplace. Ready to join the team that's defining the future of digital advertising?Customer Success ManagerWe are Quantcast. Global leaders in AI-powered programmatic advertising and media performance. With measurement and consumer analytics in our DNA, we empower marketers to reach audiences and deliver measurable outcomes. Our mission is to make every marketer more successful, every campaign outperforms expectations, empowering brands to build meaningful relationships with consumers and achieve business results.Since our founding in 2006, Quantcast has led the industry with some market-changing firsts including the first measurement platform for digital publishers and the first AI-powered DSP. If you’re ready to join a passionate team building cutting-edge solutions - Quantcast is for you.We're hiring a Customer Success Manager to work on our Commercial team in North America. In this role, you will manage and grow the relationships of the sales team’s key accounts across both managed services and self-serve offerings and work with clients on their business needs.Who you are:Have at least 3+ years client facing account management and operations experience in digital/programmatic mediaYou thrive in a dynamic and fast-paced environment where you roll up your sleeves and get into the weeds of campaign strategies and executionsStrategic thinking always looking to create opportunities for both clients and QuantcastEnjoy technical troubleshooting, e.g. pixel implementation and identifying solutions for your client's needs and have experience making recommendations to clients in order to get the biggest bang for their buckPassionate about programmatic media and would love exposure to a plethora of clients (agencies and direct) across NAKeen to grow and develop your presentation skills and are comfortable with public speakingHave proven experience working with campaign reporting and analyticsSkilled communicator, you excel at breaking down complex information into clear, relatable insights, making even the most technical topics easy for clients and colleagues to understandWhat you'll be doing:You will lead as the main point of contact for hands on key customers within your patch allocation. This involves ensuring customers meet onboarding milestones and adoption of the platform. This includes Quantcast full suite of platform onboarding, setup best practices, troubleshooting, reporting, optimizations and recommendations whilst solving our client's biggest business problemsDesign and deliver onboarding programs and interactive office hours to drive seamless platform adoption.Consult with clients to understand their business and brand objectives, and develop best-practice campaign setup solutions and data-driven analysis to get them where they want to beShare product roadmap and new features that align with customer goalsMonitor customer health scores, product usage and engagementWork closely with internal teams (Sales, Product and Engineering) establishing influence on product roadmap and strategyAct as a pivotal resource for platform support for both internal and external customers, troubleshooting and resolving any technical issues they may encounterBonus points:Modifying SQL to be able to pull the data needed in order to solve problemsAdvanced understanding and proven familiarity with troubleshooting Ad-Servers / Integrations and Tag Implemented platformsUltimately, in determining your offer, we will take into consideration your geographic location, relevant experience and expertise, and other job-related factors. Furthermore, full-time roles are eligible for a bonus, equity, and benefits (depending on your location) which include hybrid work, vacation, medical, dental, and vision insurance, and retirement plans. Please see our Careers page for additional information. Headquartered in San Francisco, Quantcast has employees in 18 offices across 10 countries. We are committed to building an inclusive and diverse environment where everyone can be their authentic self. We work to ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Recognizing the importance of flexible work environments, Quantcast operates in a hybrid work model. This model gives employees the opportunity to work from home two days a week and work in the office for team collaboration for the remainder of the time. Our hybrid model may differ based on location or team, so please consult with your hiring manager for further information. All hybrid employees can also work remotely for two weeks each year or, if eligible, apply for our fully remote work program. We strongly encourage vaccination for all Quantcast employees as a way to stop the spread of COVID and protect yourself and others.At Quantcast, we craft offers that reflect your unique skills, expertise, and geographic location. On top of a competitive salary, this position includes a performance bonus, equity, and a comprehensive benefits package. For more details, visit our Careers Page and see how we support our team. We are headquartered in San Francisco with offices around the world. Quantcast is an Equal Opportunity Employer. Please see the Applicant Privacy Notice for details on our applicant privacy policy. Join the team that unlocks potential.