Customer Service Representative

Title: Customer Service Representative

Location: Staten Island, NY 10301

Duration: 12 Months Contract Position

Responsibilities:

• Responds to calls and inquiries from families reaching out to FWCs for support by setting up appointments and/or completing requests for assistance, including follow up and documenting in FWC systems
• Under the direction of FWC Supervisors, assists with placing students on register at schools
• Assists with targeted robocalls to help increase enrollment and provide resources to families about public schools
• Assists with collecting family contact information and determine best ways to reach them, home languages, etc.
• Supports events/admissions teams at virtual and in-person admissions events aimed at increasing enrollment
• Serves as a resource to families and students regarding admissions, providing high-quality information and timely responses to inquiries
• Provides excellent customer service and support in all instances of working with families
• Works on implementing outreach efforts designed to inform families about admissions, enrollment, related events and projects; prepares and delivers presentations and information sessions to staff, community-based organizations, community groups and youth services organizations
• Assists and participates in student enrollment events, workshops, and information sessions
• Works with the communications team to design, develop, and distribute materials and information needed for community outreach efforts
• Inputs data in various Client's systems including but not limited to ATS, Service Cloud and MySchools, to support application processes
• Works in accordance and is familiar with Chancellor's Regulations A101 while using the highest ethical standards.

Qualification Requirements:

Minimum

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1 " or "2 " above. However, all candidates must have at least one year of experience as described in "1 " above.
• Bilingual Proficiency - Preferred Spanish

Preferred

• Experience working in the Department of Education and/or educational setting.
• Exemplary ability to work and provide service in a fast-paced, time-sensitive work environment.
• Willingness to travel to various Family Welcome Center sites, as needed.
• Commitment to excellent customer service.
• Excellent verbal and written communication skills.
• Knowledge of Microsoft Office Suite (Excel, Outlook, Office 365 applications, TEAMS)
• Strong interpersonal and organizational skills.
• History of excellent attendance and punctuality.

About Us:
InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.