Home Care Operations Coordinator

Join The Griswold Team!Griswold Home Care – Baltimore, Harford & Cecil Counties, is looking for a compassionate and organized Home Care Operations Coordinator to help deliver exceptional care and support to our clients, caregivers, and families. If you thrive in a fast-paced environment where every day brings the opportunity to make a difference, we'd love to meet you.Location: Harford & Baltimore County, MD (White Marsh, Towson, Perry Hall, Nottingham, Bel Air and surrounding areas)Schedule: Monday–Friday, 8:30 AM – 5:00 PM (Full-Time)About the Role:If you have experience in home care, enjoy building relationships, and thrive in a fast-paced environment, we'd love to hear from you.Responsibilities:Assist with caregiver scheduling and daily schedule changesSupport client and caregiver communicationsConduct new client intake calls and assist with in-home assessmentsHelp develop and update client care plansComplete client satisfaction and wellness follow-up callsAssist with matching caregivers to client needsMaintain accurate client documentation and recordsAnswer incoming office calls and provide exceptional customer serviceSupport office administration and special projectsCollaborate with the leadership team to ensure excellent client careQualifications:2+ years of experience in home care, healthcare, or senior servicesScheduling experience preferredExperience with client intakes and care plansExcellent customer service and relationship-building skillsStrong communication and organizational skillsAbility to manage multiple priorities and work independentlyProficiency with Microsoft Office; home care software experience is a plusValid driver's license and reliable transportationWhat We Offer:Competitive salaryPaid Time OffHealth benefits (where applicable)Ongoing training and career developmentSupportive, team-oriented cultureOpportunity to make a meaningful impact in the lives of seniors and their familiesAbout Us: As an equal-opportunity employer, we are committed to promoting diversity, equity, and inclusion in all aspects of our operations and providing a work environment that is free from discrimination, harassment, and retaliation.Join a team that is committed to helping seniors live safely and independently at home while delivering exceptional care every day.