Event Manager

Event Manager

The Event Manager is the primary liaison between the client and the hotel once a group, meeting, wedding, banquet, or special event has been booked.

Responsibilities

• Assisting in managing meetings and special events operations and budgets
• Researches and analyzes new products, pricing and services of competition
• Assists in apprising property of all groups that will impact property operations
• Assists in execution of event management strategy that is aligned with the company's business strategy and leads its execution
• Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards
• Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed
• Creates opportunities to upsell during event planning
• Assists in managing department controllable expenses to achieve or exceed budgeted goals

Customer Service

• Creating an atmosphere in all event management operations areas that meets or exceeds guest expectations
• Sets a positive example for guest relations
• Interacts with guests to obtain feedback on product quality and service levels
• Responds to and handles guest problems and complaints
• Empowers employees to provide excellent customer service
• Ensures employees understand expectations and parameters
• Strives to improve service performance
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement