Security Officer Customer Care

Security Officer Customer Care

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Customer Care in Pikesville, MD, you will serve and safeguard clients in a range of industries such as Residential, and more. As a Security Officer at a residential community, you will monitor assigned areas, conduct routine patrols, maintain a visible presence to help deter incidents, and provide professional customer service to residents and visitors. You will communicate clearly, respond to security-related concerns, and support a welcoming environment. Join Allied Universal, where agile, reliable, and innovative teams put people first and act with integrity.

Position Type: Full Time

Pay Rate: $16.42 / Hour

Job Schedule:

DayTime

Mon 04:00 PM - 12:00 AM

Tue 04:00 PM - 12:00 AM

Wed 04:00 PM - 12:00 AM

Thur 04:00 PM - 12:00 AM

Fri 04:00 PM - 12:00 AM

What You'll Do:

• Provide customer service to residents, visitors, vendors, and/or clients by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Monitor access to the residential community, verify authorized entry, and maintain visitor, vendor, and incident records in accordance with site procedures.
• Respond to incidents, resident concerns, and critical situations in a calm, professional, problem-solving manner, escalating matters as appropriate.
• Conduct regular and random patrols throughout the residential property, including common areas, parking areas, entrances, and perimeter locations, to help deter unauthorized activity.
• Report observed maintenance concerns, suspicious activity, policy violations, and other security-related issues according to site-specific procedures.

Minimum Requirements:

• Be at least 21 years of age.
• A guard card or license is preferred.
• Comfort using a computer or tablet is preferred.
• Customer service experience is preferred.
• CPR and First Aid certification is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit:

Requisition ID

2026-1654739