Client Service Representative, Heart of Chelsea, New York

Client Service Representative

Heart of Chelsea Veterinary Group, part of the Suveto network of hospitals, is committed to providing outstanding care to pets and the people who love them. Our full-service animal hospital combines advanced technology with a dedicated team of veterinary professionals who continually pursue the latest advancements in veterinary medicine, ensuring every patient receives compassionate, personalized care.

We are seeking a full-time Client Service Representative to join our team. As the first point of contact for our clients, this role is essential in creating a welcoming and supportive experience for clients and their pets through concierge-level service, knowledgeable guidance, and effective coordination with our medical team. Successful candidates are professional, empathetic, and committed to upholding the high standards of client experience and patient care that define Heart of Chelsea Veterinary Group.

This is a full-time position.

Duties and Responsibilities:

• Deliver concierge-level client service by scheduling appointments, managing patient flow for multiple doctors, and creating a welcoming experience for clients and their pets both in person and over the phone
• Manage a high-volume, multi-line phone system, triage client inquiries, and provide accurate information regarding hospital services, preventive care, and treatment recommendations
• Admit patients, maintain accurate medical and client records, and support efficient daily hospital operations
• Collaborate with doctors, technicians, and hospital staff to ensure seamless communication, coordination, and continuity of patient care
• Build positive client relationships through professionalism, empathy, and attention to detail while supporting the comfort and well-being of patients during their visit

Knowledge, Skills & Abilities:

• High school diploma or equivalent required; client service experience preferred - veterinary experience a plus
• Experience with EzyVet or similar veterinary practice management software preferred
• Proficiency with computer systems and multi-line phone systems
• Excellent communication, organizational, and time management skills with the ability to prioritize effectively in a fast-paced environment
• Strong attention to detail and commitment to accuracy, professionalism, and exceptional client service
• Ability to provide compassionate, empathetic support to clients during both routine and emotionally sensitive situations
• Team-oriented mindset with a willingness to learn, adapt, and contribute to the collaborative culture of Heart of Chelsea Veterinary Group
• Genuine appreciation for pets and commitment to supporting exceptional patient care

Benefits:

Our employment benefits package for full-time employees begins on the 1st of the month, after 30 days of employment. Benefits include: paid time off, medical, dental, and vision insurance, pet care discounts, and a 401 (k) with a true match up to 4%. In addition, all full-time hospital team members receive VSOP grants, SUVETO'S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP is an ownership program that tracks the value of the entire Suveto organization.

Heart of Chelsea Veterinary Group, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.