Relationship Manager-REIT

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Contractor - 3rd Party Victor, NY, US

2 days ago Requisition ID: 1484

Salary Range: $20.00 To $23.00 Hourly

Who We Are:

Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service.

Visit Waste Harmonics Keter for more information.

Who we’re looking for:

We are seeking a detail-oriented and highly motivated Vendor Billing Reconciliation Specialist to join our team in Victor, NY. This role is responsible for reviewing vendor invoices, investigating billing discrepancies, reconciling supporting documentation, and working directly with vendors and internal teams to resolve issues.

The ideal candidate is someone who enjoys problem-solving, working with numbers and data, and digging into details to understand and resolve discrepancies. A background in accounting, billing, accounts payable, customer service, vendor management, operations, or a related field is helpful, but not required.

This position will work closely with Customer Operations, Partner Operations, and Accounts Payable and may also provide support on various Partner Operations activities as business needs arise.

What You’ll Be Doing:

• Review vendor invoices flagged with discrepancies to identify the source of the issue and determine the appropriate resolution.
• Review supporting documentation across multiple platforms and systems to research, investigate, and resolve billing questions.
• Reconcile invoice information, service details, rates, fees, and other supporting documentation to ensure billing accuracy.
• Generate transactions within internal systems to facilitate accurate and timely invoice processing.
• Communicate with vendors regarding disputed charges, billing discrepancies, and questions related to invoices.
• Research and resolve discrepancies while maintaining accurate documentation of findings and resolutions.
• Collaborate cross-functionally with Customer Operations, Partner Operations, and Accounts Payable to resolve billing and operational issues.
• Assist Partner Operations with additional activities as needed, which may include collecting service days or account information from vendors, obtaining delivery confirmations for new client implementations, confirming cancellations during customer offboarding, and other operational support.
• Maintain professional and effective communication with external vendors and internal stakeholders.
• Identify recurring issues and opportunities to improve billing accuracy and operational processes.

What You Bring to the Table:

• High School diploma or equivalent combination of education and work experience.
• 1–3 years of experience in customer service, vendor management, operations, billing, accounts payable, or a related field.
• Experience reading, processing, reviewing, and/or reconciling invoices.
• Proficiency with Microsoft Office Suite, includingExcel, Word, and Outlook.
• Strong attention to detail and ability to identify discrepancies and inconsistencies.
• Strong research, analytical, and problem-solving skills.
• Good mathematical skills, including the ability to calculate percentages, fees, rates, and other billing-related amounts.
• Strong written and verbal communication skills.
• Ability to work effectively in a collaborative, team-oriented environment.

Preferred Skills:

• Experience in waste management, facilities management, transportation, logistics, or field services.
• Previous experience working with vendors or external business partners.
• Background or coursework in accounting, finance, billing, or accounts payable.
• Experience working with NetSuite or other ERP systems.

What's Good to Know:

• Onsite position in Victor, NY
• Contract assignment for 90 days with opportunity for renewal depending on the needs of the business

At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.