Account Manager- People Solutions

Seattle, Washington, United States of America At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action‑oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here. About the Position Lockton is a global professional services firm with 6,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. A few of the reasons Associates love working at Lockton include: Opportunities for growth and advancement, including paid training and professional development 12-week paid parental leave A huge emphasis on community involvement Frequent athletic and wellness events Incredibly generous rewards; US Associates receive a Rolex for their 10 year anniversary! The Account Manager provides the highest level of customer service in servicing, supporting, and coordinating Clients’ accounts. Position responsibilities Services designated book of business as relating to marketing, assisting with claim issues, and administration Responds to Client’s inquiries and maintains documentation of Client communications, existing issues, and issue resolutions Supports implementation or transition of new/existing lines of coverage by setting up account, collecting needed documentation, and reviewing plan details with Client and Carrier Facilitates vendor quotes, amendments, and reinstatements for requested changes as needed Conducts and creates benefit benchmarking studies, design plan comparison reports, and Client presentation materials Obtains policy, then conducts a contract comparison to ensure completeness Schedules necessary Client meetings and generates materials for Client presentations and meetings, including all material and on-site meetings involved with the benefit enrollment life cycle Reviews the employee notice packets and other compliance communications as needed Provides benefits administration support to Client’s Human Resources team Communicate on a professional level with insurance carriers and other vendors to address client issues in a manner that produces optimum results in a timely fashion. Overall responsibility for managing updates to Client employee facing communications Prepare and conduct open enrollment presentations and meetings Knowledge of government compliance/regulations to educate Client and respond to client inquiries. Mentors and trains Account Administrator Performs other responsibilities and duties as needed Qualifications Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent Typically 2+ years of related Client services experience is required Company or agency experience in employee benefits required Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint) Strong verbal and interpersonal communication skills required Understands industry trends and governmental regulations Ability to delegate tasks effectively Ability to complete continuing education requirements as needed Ability to attend company, department, and team meetings as required, including industry training sessions Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information Ability to efficiently organize work and manage time in order to meet deadlines Ability to travel by automobile and aircraft Ability to work on a computer for a prolonged amount of time Ability to work outside of normal business hours as needed Legally able to work in the United States This position may be eligible for annual discretionary bonus consideration. Lockton offers a competitive benefits package which includes medical, dental, vision, 401k plus match, life, salary continuation, long-term disability, wellness program, flexible spending accounts, legal benefit, identity theft protection, accident insurance, critical illness, hospital indemnity, pet insurance, and mental health benefits. PLEASE NOTE- The salary range below is an estimate. The salary offered may vary depending on the candidate’s geographic location, job‑related knowledge, experience, education, certifications, and skills. Equal Opportunity Statement Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity. At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long‑term success. #J-18808-Ljbffr Lockton Companies