Remote Permit Operations Lead (NYC Hybrid)

About PermitFlow PermitFlow’s mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.
We’ve raised a $31m Series A led by Kleiner Perkins with participation from Initialized Capital, Y Combinator, Felicis Ventures, Altos Ventures, and the founders and executives from Zillow, PlanGrid, Thumbtack, Bluebeam, Uber, Procore, and more.
Our Permit Operations team is remote-first and includes architects, engineers, construction management professionals, planners, and permitting experts—each with firsthand experience of the challenges of permitting.

✋ Who you are? Construction Permitting Expert: You have extensive hands-on experience in construction permitting, with a thorough understanding of regulations, compliance, and the entire permit lifecycle. To be successful at this role will require excitement about this space and the construction industry at large.

Customer-Centric: You excel at building and maintaining strong customer relationships, understanding your customers’ unique needs, and identifying how PermitFlow can support their success and growth.

Team Player: You’re a crucial contributor to the pilot process, ensuring a seamless customer journey from software adoption to full implementation. Collaboration is your strength, and you thrive in a cross-functional environment.

Analytical Thinker: Data-driven decision-making is your specialty. You are skilled at gathering, interpreting, and leveraging data to enhance customer conversations and improve processes.

✅ What You’ll Do: Manage the Permit Process: Lead the full lifecycle of permit applications, including researching requirements, preparing forms, gathering supporting documentation, and submitting applications to authorities.

Ensure Compliance and Accuracy: Guarantee that permit applications are completed accurately and include all required documentation to meet the standards of the relevant authorities.

Monitor and Expedite Approvals: Track the status of permits and follow up proactively with authorities to move applications through the process as efficiently as possible.

Customer Point of Contact: Serve as the go-to resource for customers, keeping them updated on permit status, timelines, and requirements.

Generate Reports: Produce detailed reports on permit progress, providing regular updates to customers and stakeholders.

Optimize Processes: Continuously identify opportunities for improvement, implementing best practices to streamline workflows, reduce bottlenecks, and increase operational efficiency.

Qualifications & Fit: 5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role, ideally within a SaaS or tech-driven environment.

Comprehensive knowledge: Strong understanding of construction permitting processes, regulations, and compliance standards, with a keen awareness of how these vary across jurisdictions.

Multi-state expertise: Experience working on permitting projects across multiple states or regions is highly preferred.

Exceptional project management skills: Ability to juggle multiple projects and deadlines efficiently while maintaining attention to detail.

Outstanding communication: Strong interpersonal skills, capable of working cross-functionally with internal teams, managing customer relationships, and collaborating with AHJs.

Leadership experience: 2+ years of experience managing and mentoring teams, focusing on coaching, performance management, and driving team development.

Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver top-notch service and support throughout the entire project lifecycle.

Critical thinker and problem-solver: Ability to remain calm under pressure, quickly assess challenges, and find effective solutions.

NYC based: Ability to work from our NYC office Monday, Wednesday, and Friday.

Benefits: Equity packages

Competitive Salary ($USD)

100% Paid health, dental & vision coverage

Company issued laptop

Home office & equipment stipend

Team building events

Unlimited PTO

Interview Process: Initial assessment, 30 minutes

Recruiter interview, 20 minutes

Permitting take-home challenge, 1-3 hours, 3 day time limit

Hiring Manager interview, 30 minutes

Second Hiring Manager interview, 30 minutes

Offer!