Production Support Clerical I

Business Solutions Production Support Clerical I

Under direct supervision, the Business Solutions Production Support Clerical I is responsible for inputting a high volume of data efficiently to manage large amounts of information that is often sensitive or confidential. In addition, the Business Solutions Production Support Clerical is responsible for performing moderately complex data entry duties and applying basic accounting principles. Also takes internal phone calls to support Member Services.

Responsibilities

Scope of the Role

The Business Solutions Production Support Clerical I focuses on specific tasks or facets of the company as assigned by their direct leader. The Business Solutions Production Support Clerical I is responsible for completing tactile tasks and completing assigned work duties that help drive the success of the organization.

The Business Solutions Production Support Clerical I will have the ability to communicate effectively, collaborate with internal and external contacts, meet deadlines, organization and time management, and the ability to maintain autonomy while working on projects and duties.

Performance Outcomes

Payment Processing and Member Support

• Accurately process/input payments to members
• Provide support to Member Services as needed via incoming calls and email
• Process new member applications
• Process reinstatements, cancellations, and changes to memberships
• Process upgrades and downgrades

Productivity

• Achieve daily/monthly productivity expectations related to production
• Work all incoming business, meeting production timelines
• Other duties as assigned by leadership

Education, Knowledge, and Experience

• High school degree equivalent; Some college, Preferred
• 0-1+ years prior experience working in customer service
• Basic knowledge of Word, Excel, and PowerPoint
• Excellent written and verbal communication
• Excellent listening, negotiation, and presentation abilities
• Requires an ability to handle multiple deadlines, provide a detailed-oriented, and analytical approach to daily duties and relationship building with a high degree of confidentiality.
• An ability to handle multiple deadlines, while working independently and maintaining a high degree of attention to detail, organization, accuracy, and sense of urgency.
• Requires an individual with a positive professional attitude who can work as a part of a team or individually.
• Critical thinking and problem-solving skills
• Proactive approach with a passion for service and an ability to thrive in a results driven environment
• Requires the ability to work under pressure and quickly adapt to change

FLSA Status

This is a non-exempt position.

Physical Requirements/ Work Environment

The duties of this position are performed in a professional office environment. Employee routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to sit, stand, talk and hear. Employee can work at the computer or other sedentary tasks for extended periods. Employee can conduct duties discreetly and impartially. Employee has regular and predictable attendance and punctuality with the ability to work on critical business days as deemed necessary, including some evenings and weekends to ensure all business is processed. Travel is not required for this position.