Client Account Specialist- Sign & Graphics

Job Description

Job Description

Houston, TX | Full-Time | $22–$25 per hour, based on experience

Turn Great Service into Lasting Relationships

Our sign and graphics business in Houston grows one relationship at a time, and we're looking for a people-first professional to lead the way.

As our Client Account Specialist, you'll welcome every customer, understand their needs, and guide them through each order with confidence. When challenges come up, you'll handle them with patience and quick thinking, so clients leave happier than when they arrived. Your success will be measured by the loyalty you build: customers who return, refer their friends, and trust us for years.

Why Join Us

• Rewarding pay: $22–$25 per hour, depending on your experience
• Consistent hours: Monday through Friday, 8:30 AM to 5:30 PM, with occasional overtime
• Training from day one: front counter sales, product knowledge, key lines, and the owner's manual
• Career growth: advance into senior account leadership as our client base expands
• A team that values you: your relationships drive the success of the entire business

Your Role

Deliver Outstanding Client Care

• Greet walk-in visitors and answer incoming calls and emails as the voice of our business
• Handle client concerns with patience, find fast solutions, and keep clients updated until the matter is closed
• Thank every client personally with a handwritten card included with each order
• Stay in regular contact with our Top 100 customers, club members, and accounts that have gone quiet
• Turn happy clients into referral sources by asking for introductions and reaching out to each new contact

Manage Orders with Care

• Ask the right questions to understand each client's goals, then suggest solutions that fit
• Prepare price quotes and check in on pending quotes to move them forward
• Write up work orders accurately and collect client sign-off and deposits
• Act as the link between clients and the production team, answering questions about active orders
• Let clients know promptly when their order is complete

Bring in New Business

• Call prospects from direct mail lists, new business listings, our existing customer files, and inactive accounts
• Find new leads through networking groups, the Chamber of Commerce, LinkedIn, and online business directories
• Coordinate direct mail and email promotions, including bi-monthly specials and outreach to club members and inactive clients
• Put the Marketing Planner into action alongside the Owner or Marketing Representative
• Record every contact in our database so no follow-up is missed

Support Day-to-Day Success

• Partner with vendors to get pricing and check the status of orders
• Help the owner with reports, end-of-day close-outs, invoicing, and recurring paperwork
• Learn other areas of the business so you can step in wherever you're needed
• Help maintain quality standards and a welcoming, tidy front office

What You Bring

Background

• Your skills matter more than your degree: any mix of schooling, training, or work history that has prepared you for this role is welcome
• Past experience in a customer service or retail sales position
• A track record of staying composed and solving problems quickly when clients need help

Core Abilities

• Excellent listening, speaking, and writing skills
• A sharp eye for spelling, grammar, and punctuation, and careful proofreading
• The ability to understand a client's needs and present helpful options
• Confidence in selling and making outbound calls
• Solid math skills, including whole numbers, fractions, and converting fractions to decimals
• Comfort using a ruler and calculator for measurements and pricing
• Working knowledge of Windows, Microsoft Office, and POS or accounting software, with fast, accurate typing
• Strong time management and the ability to juggle multiple priorities

Additional Details

• Willingness to put in extra hours occasionally during busy periods
• Comfortable spending long periods on your feet and at a computer
• Completion of our pre-employment assessments
• Eligibility to work in the U.S. without current or future visa sponsorship

A Strong Plus

• Background in signage, printing, or graphic design
• Ability to communicate in Spanish

The Person We're Looking For

You have a warm, outgoing personality and adapt easily when plans change. People feel heard when they talk to you. You're courteous, polished, and always well-presented. When a situation gets tense, you stay calm and diplomatic. You care about getting the details right, and you see every client as a partner for the long run.

Hiring Process

This is an immediate opening, and qualified candidates can start right away.

Apply Today

If this sounds like you, we'd love to hear from you. Email your resume

We are proud to be an equal opportunity employer and welcome applicants from all backgrounds.

Frenchised business, so new staff are needed, and as the business grows, your position will grow as well.

Company Description

Frenchised business, so new staff are needed, and as the business grows, your position will grow as well.