Concierge

Concierge - Residences at The Little NellThe Concierge acts as an ambassador for the hotel and both the town by providing expert-level knowledge of our property and its amenities and offerings. As the Concierge, you will welcome and register guests, present statements, check credit and collect payment. The Concierge reports to the Front Office Manager.Applications for this position will be accepted until August 16, 2026.• Recommend and book activities for guest's ability/skill level and interest• Check guests in or out of hotel in accordance with procedures• Record any guest complaints or problems and notify appropriate staff individuals• Assist with ordering and maintaining supplies as well as attending to the orderliness at the front desk and bell closet• Coordinate with other departments daily needs or special requirements for all hotel guests• Responsible for maintaining cash bank and for daily settling of cash bank• Comply with all policies and procedures for the Concierge Department as well as Aspen One• Assist in emergency and security procedures as directed by management• Complete tasks and projects delegated by your manager and assist with other departments as business volumes and staff levels demand• Other duties as assignedHigh School Diploma or GED required, bachelor's degree preferred• Intimate knowledge of local mountain, town activities and events in the area• Knowledge of customer preferences and how to meet or exceed them• Familiarity with hotel fire and safety procedures• Familiar with hotel services, hours of operation• Knowledge of daily functions, locations and times to assist guests with inquiries• Excellent verbal and written communication skills to interact professionally with guests, vendors and other staff members• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly• Active listening and interpersonal skills to personalize the guest experience• Ability to act professional in a fast-paced environment• Strong attention to detail• Ability to work effectively in team settings, contributing positively to group dynamics• Ability to build and maintain relationships with local businesses• Ability to complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demandAbility to stand, walk or be on your feet for extended periods of time, kneeling and bending may be requiredRegularly work indoors with no adverse conditionsMust be able to occasionally lift, push or pull up to 50 lbs. individually or with assistanceHealth, Dental and Vision Insurance ProgramsFlexible Spending Account ProgramsLife Insurance ProgramsPaid Time Off ProgramsPaid Leave Programs401(k) Savings PlanEmployee Ski Pass and Dependent Ski PassesOther company perks