Account Manager Customer Support

Job Description

Job Description

We are looking for a customer-focused Account Manager Customer Support specialist to join our team. This contract position offers the potential for a long-term opportunity and is ideal for someone who excels at managing recurring client projects, maintaining accurate records, and delivering a dependable service experience in a fast-moving office setting. The person in this role will act as a central point of contact for customers, coordinating project details from initial request through final completion while building strong working relationships.

Responsibilities:
• Oversee recurring mailing and account-related projects by organizing schedules, confirming priorities, and keeping deliverables on track.
• Serve as the main contact for clients, providing clear guidance, timely updates, and responsive support throughout each engagement.
• Create, review, and maintain job documentation to ensure project instructions, timelines, and specifications remain accurate.
• Monitor work from order intake through completion, resolving issues early and communicating adjustments when needed.
• Partner with internal departments to support accurate execution, smooth handoffs, and on-time delivery of client requests.
• Handle customer inquiries through inbound and outbound communication, offering attentive assistance and strengthening client relationships.
• Enter orders and update account information in company systems with a high level of accuracy and attention to detail.
• Identify opportunities to improve workflows and recommend practical changes that enhance efficiency and customer satisfaction.• Demonstrated experience in customer service, client support, account coordination, or a related role.
• Strong organizational skills with the ability to manage multiple active projects in a fast-paced environment.
• Clear written and verbal communication skills with a detail-focused approach to customer interactions.
• High attention to detail and the ability to maintain accurate project records and order information.
• Comfortable using business technology and Microsoft Office applications, including Excel and Outlook.
• Ability to handle inbound and outbound calls while providing consistent, service-oriented support.
• Experience with order entry, call center support, or administrative coordination is preferred.
• Background in print, mail, production, or project-based operations is a plus.