Customer Service Representative II

Job Title : Customer Service Representative II
Duration : 6+ months contract with possible extension
Est. Pay Range : $23 - $25(USD) hourly on W2
Location : Van Nuys, CA, 91406
Shift : 1st shift Monday - Friday 7:00AM - 3:30PM


Position Summary
Working in a fast-paced environment, this position will be the point of contact for customer interaction and will be required to work with various departments to provide quality service and deliver orders on time


Responsibility
Responsible for sales cycle (quotation, order entry, process shipping docs, invoicing, follow up with the customer, etc.); Answer customer inquiries in a timely manner; Maintain customer relations; Remedy customer issues; Communicate and coordinate with internal departments; Act as backup for front desk (i.e., covering phones, greeting visitors); Cold call customers; Work with customers to understand and anticipate future needs.


Qualification:

• Experience: 2-4 years
• Has developed knowledge and skills through formal training or considerable work experience
• Entry level often for those with work experience in the skill area
• Works within established procedures with a moderate degree of supervision
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes
• sound decisions

Education : Requires a high school diploma or equivalent
EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.