Service Advisor

Service AdvisorJoin the winning team of Mac Haik Houston Chevy today. We're a 20 time Chevy Dealer of the Year Winner and always go the extra mile to make sure our customers and employees are satisfied.Why you should join us:Come and help us take care of our customers @ Texas's #1 Chevrolet dealership.One of the largest and fastest growing automotive services departments in HoustonConsistent work & flexible schedulesOngoing learning & training opportunitiesTransparency for the team, in pay and hours.Now HiringThe Service Advisor position interacts with customers to evaluate vehicle service needs, to offer additional needed services and to write up the repair order. The Service Advisors position is responsible for a high level of customer interaction as well as coordinating repair order completion with the service technicians and parts department.Skills / Qualities Preferred Include:Previous Chevy experience preferredCDK knowledgeSpanish / English bilingualWillingness to learnEssential Duties and ResponsibilitiesSet, confirm and prepare for appointments with customers to expedite their service experience.Greet customers in a timely and friendly manner and develop customer loyalty.Determine vehicle service needs based on customer information and a vehicle walk-around.Use a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle.Produce repair orders for customers with full transparency including cost and time estimates.Communicate frequently with technicians and parts department to ensure timely completion of work.Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.Follow-up with customers on the status of their vehicle, based on customer specifications.Create a positive vehicle delivery experience for the customer.Meet customer service standards by achieving 'above district' customer service information "CSI" scores.Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.Providing an exceptional customer experience to drive loyalty.Safeguard dealership assets and customer data.Demonstrate superior product knowledge to effectively help customers with service maintenance requirements and warranty informationMaintain professional personal appearance.Complete required training assigned through the company training portal.Adhere to consistent and reliable work schedule.Demonstrate ethical business practices and integrity in all interactions to uphold the Mac Haik Automotive group brand.Effectively perform duties and responsibilities in a safe manner.Other duties as assigned.QualificationsHigh School diploma or equivalentProven ability to provide an exceptional customer experienceAbility to sell a minimum quota according to dealership standardsValid driver's license and acceptable driving recordSuccessful completion of pre-employment screeningAuthorization to work in the USAHere's what we offer:Medical, dental, and vision insurance plans401(k) Retirement Plans with Company MatchOpportunities for advancementGreat culture5 day work weekWe are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.