Office Manager

Benefits: Competitive salary Opportunity for advancement Paid time off Training & development Administrative professionals, are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Office Manager to ensure efficient and smooth daily operations. In this role, you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED, but definitely helpful! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey. This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer a highly competitive compensation, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise. If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today! Here is just some of what we have to offer: Vacation Performance bonuses Company credit card Advancement and growth opportunities Regular pay reviews Plus more! Job Responsibilities As an Office Manager, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies. Your specific duties in this role will include: Respond to job leads in a timely manner Coordinating the schedule and material ordering for multiple craftsmen and projects Handles customer service issues as they arise Answer phones, review inbound emails, respond to customer calls and online leads in timely manner Keep Field staff updated on schedule changes in the office and communicate schedule adjustments as needed Partner with owner on hiring, training and evaluating the craftsman Work with field manager to ensure adequate new craftsman shadowing assignments prior to assigning craftsmen solo projects Utilizing our dispatching & schedule management software Returning customers’ calls as needed and following up with past customers Develop and lead AHS Jersey Shore "Safety Team" and ensure safety metrics tracked and safety manual is kept updated Assist the owner on other duties as assigned Build positive relationships with leaders, office staff, craftsmen, customers, sub-contractors and suppliers Stay current on latest software and AHS best practices for office to drive process efficiencies Audit job invoices and paperwork to ensure full billing, including accurate labor hours, package prices and materials costs. Drive high bookings rate and labor hours per day to maximize income for craftsmen and profit. Ensures account receivable are kept at below target level Performing paperwork and filing duties Assist in solving operational logistics to ensure a smooth customer journey Write thank you notes as follow up to each work order 11 Month Warranty Calls Personnel Manages Craftsman/Apprentice time off requests and WebScheduler accommodations Dispatch work orders at the end of each day Conduct phone interviews with potential employees, then participate in face-to-face interviews Conduct new hire orientation Maintain employee records and communicate changes to PEO Solve operational problems as they happen Monitor & order office supplies & marketing supplies as needed Face-to-Face networking (8-10 hours per week) Daily/Weekly social media updates Photo Uploads – Create before and after pictures via Canva for Google Business Profile Design quarterly existing customer marketing piece via MarketPro Job Requirements We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet. Specific qualifications for the role include: 3-5 years of administrative assistant/scheduling experience Comfortable with sales Adaptive to technology Strong customer service skills Excellent office management skills Solid typing skills; ten-key skills, a plus Great multitasking and prioritization skills Exceptional communication skills Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus QuickBooks Online or other accounting knowledge, a plus Customer-facing experience, a plus ServiceTitan experience is a major plus