Call Center Representative

Job Description

Job Description

Call Center Representative (Hybrid)

Location: Magnolia, TX 77355

Schedule: Monday-Friday | 8:00 AM - 5:00 PM

Pay Rate: $19.57/hour + potential overtime opportunities

Employment Type: Contract (Open-Ended)

Work Arrangement: Hybrid

LHH Recruitment Solutions is seeking a dependable and customer-focused Call Center Representative for our client in the utility services industry. This is an excellent opportunity for individuals with strong customer service experience who thrive in a fast-paced environment and are passionate about providing exceptional customer support.

In this role, you will serve as a key point of contact for customers, assisting with account inquiries, billing questions, and service-related concerns. The ideal candidate is a strong communicator, highly reliable, and comfortable navigating multiple systems while delivering a positive customer experience.

Hybrid Work Schedule

• Remote: Monday and Friday
  • Reliable high-speed internet required
  • Company equipment provided
• On-Site: Tuesday through Thursday in Magnolia, TX

Key Responsibilities

• Manage a high volume of inbound and outbound customer calls
• Respond to customer inquiries regarding billing, account information, and utility services
• Accurately document customer interactions and update account records
• Resolve customer concerns with professionalism, empathy, and urgency
• Utilize internal systems and resources to troubleshoot issues and escalate concerns when necessary
• Maintain productivity, quality, and compliance standards
• Deliver an outstanding customer experience on every interaction

Qualifications

• 2-3 years of customer service experience required
• Previous call center and/or utility industry experience preferred
• Strong verbal and written communication skills in English
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to learn new systems and technology quickly
• Excellent organizational and multitasking skills
• Detail-oriented with strong problem-solving abilities
• Reliable transportation for required in-office workdays
• Flexibility to work occasional overtime, particularly during month-end and peak business periods

What We're Looking For

We are seeking individuals who are:

• Customer-focused and solution-oriented
• Dependable and committed to delivering consistent results
• Adaptable in a fast-paced environment
• Effective communicators with a positive attitude
• Comfortable working independently and as part of a collaborative team

Attendance & Reliability Expectations

Consistent attendance and punctuality are critical to success in this role. We are looking for professionals who demonstrate a strong commitment to their assignments and team responsibilities. Clear and timely communication is expected, and reliability is essential to supporting customer service operations.

Why Join This Opportunity?

• Hybrid work arrangement with remote flexibility
• Competitive hourly pay
• Potential overtime opportunities
• Gain experience with a respected organization in the utility services industry
• Collaborative team environment with comprehensive system training and support

Interested candidates are encouraged to apply today. We are actively reviewing qualified applicants and look forward to connecting with motivated customer service professionals seeking their next opportunity.

Pay Details: $18.00 to $19.57 per hour

Search managed by: Laarnie Thompson

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.