Technical Writer

Job Title: Technical Writer

Job ID: QTG-OPS-TW-SR-CON-001

Employment Status: Part time; planned 0.5 FTE

Location: Remote from contractor facilities within CONUS; VA site support as directed by the COR

Clearance Level : VA background investigation and access approval appropriate to assigned duties

Quantum Technology Group, LLC is seeking a skilled Technical Writer to develop and maintain technical deliverables, Authority to Operate (ATO) artifacts, and compliance documentation for the VA Enterprise Load Balancing Solution in support of VTP. The Technical Writer translates engineering and security input into accurate documents supporting Government acceptance and sustained operations.

Key Responsibilities:

• Coordinate document schedules, templates, reviews, version control, and delivery with the Program Manager, engineers, security SMEs, and Training Lead.
• Develop and edit architecture and migration documentation, the Standardized Service Offering Catalog, deployment and cutover playbooks, rollback procedures, and wave migration reports.
• Document ATO and compliance mappings using validated security SME inputs, including control coverage by service tier, residual risks, and VA Critical Security Control traceability.
• Maintain platform operations and REST API documentation, runbooks, troubleshooting guides, and configuration records with the responsible technical owners.
• Compile monthly operations reports, phase gate review packages, quarterly review inputs, kickoff records, and final program review and lessons learned materials.
• Check technical accuracy, consistency, accessibility, and deliverable completeness; maintain review and disposition records and track due dates against the applicable Section B.4 sub-line items.

Qualifications:

Required:

• Education : Bachelor’s degree in technical communication, English, IT, or a related field, or equivalent relevant experience.
• Experience : 5+ years of demonstrated preparation of enterprise IT technical documents, operational procedures, and security or compliance artifacts through SME interviews and controlled reviews.
• Skills : Technical editing, document organization, requirements traceability, version control, Microsoft Word, and clear written communication.
• Clearance : Obtain and maintain the VA-required background investigation, suitability determination, and PIV or other access credentials applicable to assigned duties. Any national security clearance requirement is determined by the assigned work.
• Citizenship : U.S. citizen required.

Preferred:

• Experience supporting VA or federal IT programs, ATO documentation, and NIST control mapping.
• Familiarity with Citrix ADC/NetScaler, load balancing, REST APIs, and accessible technical documentation

Knowledge and Experience:

• Architecture descriptions, migration and rollback plans, operational runbooks, API references, and performance reporting.
• ATO evidence, STIG and FIPS terminology, identity integration, Zero Trust concepts, and compliance mappings validated by security specialists.
• Government deliverable review and acceptance workflows, records retention, and handling of sensitive technical information.

Additional Requirements:

• The staffing workbook allocates 960 hours annually throughout the base and option years. Schedule work around deliverable milestones and approved document reviews.
• Remain CONUS-based; complete VA security and privacy training and sign applicable Rules of Behavior. Read, write, speak, and understand English.
• Coordinate any physical access to VA facilities or hardware through the COR before the event.

Benefits:

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development and training opportunities
• Employee assistance program (EAP)
• Flexible work arrangements

About Quantum Technology Group, LLC:

Quantum Technology Group (QTG) is a highly successful Systems Integrator (SI) specializing in Information Technology (IT) and Digital Modernization within the federal, public sector, and commercial arenas. With a history spanning more than 16 years, our company has consistently achieved significant growth and success. Our journey is a testament to that success, driven by an unwavering commitment to excellence and an unyielding focus on delivering solutions.

The Quantum team boasts a proven track record in delivering comprehensive Enterprise IT and Digital Modernization Solutions. With a deep understanding of federal, public sector, and commercial needs, coupled with our relentless commitment to innovation, we emerge as your trusted partner in achieving excellence. At QTG, our commitment is not just to deliver Enterprise IT and ServiceNow digital modernization solutions, but to architect a transformative journey for organizations seeking a competitive edge. What truly distinguishes us is our unique ability to navigate diverse sectors - federal government, public sector, and commercial entities - effortlessly transitioning between the stringent demands of governance and the agility demanded by the private sector. Choosing QTG means embracing not just premier services but also embracing a collaborative journey aimed at propelling your organization toward a future where opportunities thrive. We’re more than a service provider; we're a dedicated partner invested in steering your success. Together, let’s navigate today's challenges while constructing a pathway toward tomorrow's triumphs. Join us in co-creating solutions that resonate not only for today but pave the way for the opportunities that lie ahead.