IT Support

Job Description

Job Description

1. Position Summary

IT Support will assist with company functions and make sure all technology is running smoothly. Also will offer support with troubleshooting computer, phone, or other office equipment issues as needed.

2. Key Responsibilities

·         Provide technical support in person as well as via phone, email, or teams to 160+ employees related to hardware, software, troubleshooting and programming.

·         Set up new equipment for new employees including laptops, desktops, desk phones and extensions, and cell phones (cell phones are primarily iPhone).

·         Set up and configure user account and credentials for new employees, including their email accounts through outlook and access to SharePoint and OneDrive

·         Work closely with vendors or service providers for troubleshooting and system upgrades

3. Key Metrics /Performance Indicators

·         Projects complete in a timely manner

·         Create new employee accounts within timeframe given

·         Responding to support tickets in a timely manner

4. Job Requirements

·         Microsoft Suite experience a must

·         Business Central experience a plus but not required

·         Strong communication skills and attention to detail

·         Able to maintain multiple projects at one time

·         Excellent time management skills

·         Ability to prioritize tasks effectively based on business need

5. Work Schedule

Monday-Friday 7:30am-4:30pm