Associate Vice President, MGB Connect

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
The Mass General Brigham Development Office represents a team of 400+ vibrant, collaborative, skilled fundraising professionals. We are dedicated to inspiring visionary philanthropy that advances caring and curing for patients in Boston and around the world. Philanthropy enables Mass General Brigham to deliver the highest quality patient care, pursue the most innovative and promising research, train the brightest minds to become the next generation of healthcare leaders and expand and improve our world-class facilities. Join us in our mission to transform the future of medicine. The Mass General Brigham Development Office offers excellent benefits, competitive salaries and a hybrid flexible work schedule.

The Associate Vice President is a member of the Leadership Team within the Mass General Brigham Development Office (MGBDO). In this capacity, the role contributes to the achievement and sustained growth of $1B in annual philanthropic support for Mass General Brigham.

Reporting to the Vice President, the Associate Vice President is responsible for advancing the mission of the MGB Development Office through leadership of the MGB Connect Program, which enhances philanthropic engagement by providing medical referral assistance and facilitation to individuals seeking support.

The Associate Vice President, MGB Connect, oversees a defined portfolio of high level constituents who require 24/7, year round support related to medical and healthcare services. Serving as the primary client service liaison, this role works closely with Mass General Brigham senior leadership, lay volunteers, and the institution's major benefactors and their supporters.

As an integral member of the MGB Development Office Leadership Team, the Associate Vice President provides strategic input on donor engagement, cultivation, and stewardship initiatives, with a particular focus on strengthening relationships with individuals and families who utilize MGB Connect services.

To Apply:
Applications must include a current resume and a cover letter detailing applicable experience and accomplishments.

ESSENTIAL FUNCTIONS

Strategic Leadership
• Partner closely with senior administrative and clinical leaders across Mass General Brigham to scale the MGB Connect team in alignment with the needs of an increasingly integrated health system.
• Serve as a key liaison between clinical operations and administration to ensure services are responsive, coordinated, and consistently delivered across the enterprise.
• Lead the design, development, and formalization of standardized workflows, escalation pathways, and service models in collaboration with the MGB Concierge Medicine Program.
• Implement and continuously enhance a comprehensive, best-in-class patient liaison program across Mass General Brigham, including identifying new and emerging patient needs and creating connectivity with other MGB stakeholders to help design, develop, and improve new programming
• Operationalize a high-touch program that delivers 24/7, year-round support for the organization's highest-level constituents.

Fundraising and Donor Engagement
• Lead cultivation and stewardship efforts for top-tier donors, with a focus on building trust and strengthening long-term philanthropic relationships.
• Serve as a senior advisor on donor relations strategy, with particular emphasis on principal and transformational gift prospects.
• Ensure a seamless, highly personalized experience for MGB Connect constituents that meaningfully supports and advances philanthropic engagement.
• Track, analyze, and report on metrics that assess the relationship between MGB Connect activity and the successful solicitation of major and principal gifts.

Team Leadership and Operational Excellence
• Lead, develop, and manage the MGB Connect team serving Mass General Brigham.
• Support adoption of standardized service models by engaging key stakeholders, clearly defining roles and expectations, and reinforcing best practices across administrative and clinical teams.
• Ensure accurate documentation and reporting of all constituent interactions and engagement activities in Blackbaud CRM, in compliance with departmental, hospital, and HIPAA requirements.
• Prepare and deliver regular activity reports and analyses as requested by the Vice President of Development and the Chief Development Officer.

Collaboration & Communication
• Partner closely with Mass General Brigham leadership, institute leaders, department chairs, clinicians, and colleagues to support the complex clinical navigation needs of the MGB philanthropic community.
• Build and sustain strong internal relationships to ensure exceptional client satisfaction and service delivery across the enterprise. Key partners include hospital and departmental leadership, clinicians, nurse managers, practice managers, administrative directors, admitting personnel, medical office coordinators, chaplains, patient advocacy, international services, concierge medicine, patient transport, security, valet ambassadors, and other service providers.
• Communicate effectively across a wide range of clinical and administrative environments to promote alignment, responsiveness, and consistency in service delivery.

Other Responsibilities
• Participate actively in management meetings and broader organizational initiatives.
• Model and uphold the highest standards of professionalism, integrity, discretion, and collaboration in all interactions.

Qualifications

This position requires 15+ years of progressive experience in major gifts fundraising within a large, complex organization, 10+ years of management experience and a bachelor's degree. In addition, the ideal candidate will possess the following knowledge, skills and abilities:

• Exemplary interpersonal and communication skills
• Demonstrated experience working with executive leadership.
• Exceptional relationship building, management and customer service skills to maximize philanthropic opportunities
• Basic knowledge of medical terminology
• Knowledge of health care facilities
• Analytical skills to implement and analyze tracking
• Competency functioning well in a fast-paced and complex environment
• In-depth knowledge and experience in developing department processes

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range
$191,568.00 - $278,668.00/Annual

Grade
10

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.