Hospitality Coordinator

Job Vision The First Impressions Coordinator creates a warm, welcoming, and organized experience for guests and members from arrival to departure. This role leads hospitality-related volunteer teams to ensure that every person feels seen, valued, and guided while on campus. Core Responsibilities Guest Experience & Hospitality Ensure a friendly, welcoming atmosphere throughout the campus Oversee Greeters, Hospitality, Prayer, Ushers, Facilities, and Parking & Safety teams Ensure guests are acknowledged, assisted, and connected to next steps Monitor campus flow, signage, and accessibility for guests of all ages Volunteer Leadership Recruit, train, schedule, and support First Impressions volunteers (Step 1, Step 2) Manage volunteer onboarding and scheduling in Planning Center Online (PCO) and Rock RMS Provide clear expectations and encouragement for volunteers Lead pre-service huddles/check-ins as needed Build a culture of excellence, kindness, and teamwork Systems and Coordination Maintain systems for volunteer follow-up and connection Coordinate with other ministry areas (Next Gen, Security, Pastoral Staff) Prepare weekly service needs (building, materials, name tags, signage, golf carts, etc.) Evaluate and improve the guest experience through feedback and observation Communication and Collaboration Serve as point of contact with Central Facilities (PCO room scheduling for porter service, HVAC, etc.) Partner with campus leadership to align with church vision Communicate clearly with volunteers and staff regarding schedules and needs Support holidays, special events, and high-attendance services Traits of a Great Candidate Must align with the vision and values of Milestone Church, in accordance with its mission (Reaching People, Building Lives) and Statement of Faith. Goal-oriented with excellent relational skills. Exceptional organizational skills and attention to detail. Ability to independently manage and monitor work, maintaining focus and high-quality standards in a dynamic environment. Proven reliability and dependability, including regular attendance and punctuality. Ability to work collaboratively within a team, interacting with other departments and ministries as needed. Ability to deal with change, delays, and unexpected events. Proven ability to maintain confidentiality. Ability to handle multiple projects effectively. Driven to find solutions that meet complex needs. Strong communication and interpersonal abilities with a heart for serving people. Comfortable with technology and eager to learn new systems. Education and Experience Related work experience of 3+ years. A combination of education and experience may be acceptable. #J-18808-Ljbffr