Customer Service Advocate I

Status: Pending
Status Reason: Pending Sourcing


Reason: Peak Period
Department: 642 Provider Service
Job Category: Clerical/Administrative
Job Code: CS201*CS-Customer Service
Job Title: Customer Service Advocate I
Duties: Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.
• 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
• 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
• 10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
• 5% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
• 5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments. null
Skills: Required Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.


Required Software and Other Tools: Basic computer operating skills. Standard office equipment.


Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.


Work Environment: Typical office environment. null
Keywords:
Education: Required Education: High School Diploma or equivalent


Required Work Experience: None


Preferred Education: Associate Degree


Preferred Work Experience: 2 years-of customer service or call center experience. null
# of Positions: 45


Location:
Columbia, SC
4101 Percival Road,


Schedule:
Start Date: 09/14/2026
Estimated End Date: 01/03/2027
Hours Per Week: 40.00
Hours Per Day: 8.00
Standard Schedule:
Schedule Notes: PAYRATE.
NON SCA
CONTRACT TO HIRE
ONSITE POSITION ONLY - MUST BE A LOCAL CANDIDATE
HIRING EVENT WILL BE CONDUCTED ON TUESDAY, 8/4 AT 4101 PERCIVAL ROAD COLUMBIA, SC.
MANAGER WILL PROVIDE CANDIDATE SELECTIONS, WEDNESDAY, 7/29.
1-DAY EVENT, CANDIDATE SELECTIONS WILL BE COMPLETED THE DAY OF THE EVENT.
TRAINING AND WORKSITE LOCATION: 4101 PERCIVAL ROAD COLUMBIA, SC
TRAINING - 7:00-4:30 MONDAY-FRIDAY - 8 WEEKS
NO TIME OFF WILL BE APPROVED DURING TRAINING, IF YOU HAVE CANDIDATES THAT HAVE SCHEDULED TIME OFF, PLEASE DO NOT SUBMIT.
• Hours of operation:
o Monday-Friday, 8:00am-8:00pm
o Work Shift will be Monday-Friday, 9:30am-6:00pm
(The advocate must have flexibility to work within our hours of operation).
CANDIDATES MUST HAVE THE FLEXIBILITY TO WORK THE ASSIGNED SCHEDULE.
CANDIDATES SELECTED WILL BE REQUIRED TO COMPLETE THE BADGE PROCESS, BETWEEN 8AM-NOON, FRIDAY, 9/11-TIMES TO BE PROVIDED.
START DATE - MONDAY, 9/14/2026 - NO ALTERNATE START DATE.
ALL CANDIDATES MUST REVIEW AND SIGN THE ACKNOWLEDGEMENT LETTER AND MUST BE ATTACHED TO THEIR PROFILE IN THE VMS.
Data entry experience, insurance/medical office experience, Microsoft Office experience and the ability to adapt to changes as they arise.
We are not looking for candidates who do not have Data entry experience, insurance/medical office experience, Microsoft Office experience or the ability to adapt to changes as they arise.
We would like the candidate to have the following soft skills: good communication skills, ability to adapt, multitasking skills, organized, receptive feedback and follows company policies.
Our Client Team is dedicated to training our future Customer Service Advocates to be professional and knowledgeable.

Contact Information:
MSP Contact Name: Whitt, Tonya
MSP Phone:


Addtional Information: PAYRATE.
NON SCA
CONTRACT TO HIRE
ONSITE POSITION ONLY - MUST BE A LOCAL CANDIDATE
HIRING EVENT WILL BE CONDUCTED ON TUESDAY, 8/4 AT 4101 PERCIVAL ROAD COLUMBIA, SC.
MANAGER WILL PROVIDE CANDIDATE SELECTIONS, WEDNESDAY, 7/29.
1-DAY EVENT, CANDIDATE SELECTIONS WILL BE COMPLETED THE DAY OF THE EVENT.
TRAINING AND WORKSITE LOCATION: 4101 PERCIVAL ROAD COLUMBIA, SC
TRAINING - 7:00-4:30 MONDAY-FRIDAY - 8 WEEKS
NO TIME OFF WILL BE APPROVED DURING TRAINING, IF YOU HAVE CANDIDATES THAT HAVE SCHEDULED TIME OFF, PLEASE DO NOT SUBMIT.
• Hours of operation:
o Monday-Friday, 8:00am-8:00pm
o Work Shift will be Monday-Friday, 9:30am-6:00pm
(The advocate must have flexibility to work within our hours of operation).
CANDIDATES MUST HAVE THE FLEXIBILITY TO WORK THE ASSIGNED SCHEDULE.
CANDIDATES SELECTED WILL BE REQUIRED TO COMPLETE THE BADGE PROCESS, BETWEEN 8AM-NOON, FRIDAY, 9/11-TIMES TO BE PROVIDED.
START DATE - MONDAY, 9/14/2026 - NO ALTERNATE START DATE.
ALL CANDIDATES MUST REVIEW AND SIGN THE ACKNOWLEDGEMENT LETTER AND MUST BE ATTACHED TO THEIR PROFILE IN THE VMS.
Data entry experience, insurance/medical office experience, Microsoft Office experience and the ability to adapt to changes as they arise.
We are not looking for candidates who do not have Data entry experience, insurance/medical office experience, Microsoft Office experience or the ability to adapt to changes as they arise.
We would like the candidate to have the following soft skills: good communication skills, ability to adapt, multitasking skills, organized, receptive feedback and follows company policies.
Our Client Team is dedicated to training our future Customer Service Advocates to be professional and knowledgeable.


Your Magnit Platform Onsite Team is available at View email address on click.appcast.io
If you have any technical questions about the Magnit Platform application, please contact the Magnit Platform at View email address on click.appcast.io or:
View phone number on click.appcast.io (United States)
00-800-7787-7877 (United Kingdom)
001-800-906-165 (Hong Kong)
010-0120-958-143 (Japan)


EEO:


"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."