Technician, IT Concierge

Technician, IT Concierge Location: Miramar, FL Responsibilities Monitor daily system backups and ensure the integrity. Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission‑critical systems in person, via phone, and electronically. Perform hands‑on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Track support calls in the Help Desk ticketing system. Record, track, and document the problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Create and maintain documentation as it relates to system configuration, mapping, processes, and service records. Ensure system connectivity of all servers, shared software, and other applications. Monitor and test system performance; prepare and deliver system performance statistics and reports. Perform preventative maintenance, including the installation of service packs, patches, hotfixes, anti‑virus software, cleaning of workstations, printers, and other devices. Apply diagnostic utilities to aid in troubleshooting. Leverage troubleshooting skills, documentation and on‑job training to document, resolve or elevate support requests. Use basic and advanced troubleshooting techniques to resolve or route issues about email problems or features, network connectivity, personal computer problems, and application problems for employees. Utilize the help‑ticketing system to document and route support cases to the appropriate groups who can assist in resolving the issue. Participate in on‑call rotation. Required Skills & Knowledge Microsoft Office Suite 2016 & 2019 Administration of Active Directory, Google Workspace and VOIP telephony system Windows 10 & 11, Windows Server 2016 & 2019 Technical and analytical skills Organizational and time‑management skills Interpersonal and communication skills Working knowledge of wireless networking Provide end‑user support and problem resolution for desktops, laptops, printers, and other devices Troubleshoot computer and laptop hardware Troubleshoot basic network and telecommunications connectivity issues Strong knowledge of printer driver and queue creation, installation, management, and troubleshooting Create and maintain core desktop image to ensure standards of PC builds using imaging software Working knowledge of network, systems, and email security Benefits Flexibility: Yes, we think that what you do matters. At work and at home. Fun: We laugh a lot, it makes every day brighter. Discounted services: We provide amazing services to our clients, and you’ll get them at home, because you deserve them. Rewarding Pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture. Benefits: We’ve got you covered. Career Evolution: Join us and we will give you the tools to achieve your career goals! Technology: You have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry. If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at View email address on click.appcast.io. #J-18808-Ljbffr Cogeco Inc.