Systems Support Engineer

Join Our IT Support Team

Would you like to support users and keep systems running smoothly? Join our IT Support team. This IT Engineering team provides 24/5 support for applications using modern technology, aiding internal business functions. Collaboration occurs with various teams and units to ensure application support and services delivery.

Partner with the best

As a Systems Support Engineer, oversee support for cloud and on-premises applications. Collaborate with stakeholders and teams to understand IT application needs. Troubleshoot issues, guide the team, and deliver effective resolutions.

As a Systems Support Engineer, you will be responsible for:

• Providing support and mentorship for SAAS/Linux/on-prem application engineers within the team.
• Owning the problem resolution and collaborating with internal support, operations and engineering teams to investigate and troubleshoot complex problems.
• Understanding architecture, establishing processes, and undefined technical issues on on-premises and cloud applications.
• Providing expertise in supporting HCM data migration, Extracts, and reports.
• Collaborating with BSA, Developers and business stakeholders to understand requirements and support the HCM application.
• Identifying and resolve technical issues, ensuring system stability and performance.

Do what you love

To be successful in this role you will:

• Have 2+ years of experience and a bachelor's degree in computer science/Engineering or relevant fields.
• Demonstrate expertise in Oracle Cloud HCM modules, such as Core HR, ORC, Benefits, Talent Management, Learning Journeys, and Alerts.
• Execute comprehensive data migration from legacy systems to Oracle Cloud using essential tools like HDL (HCM Data Loader) and HSDL.
• Build custom reports and business processes using SQL, PL/SQL, Fast Formulas, HCM Extracts, BI Publisher, and OTBI proficiently.
• Develop and manage Oracle Cloud integrations using OIC, SOA, REST APIs, or equivalent middleware solutions with demonstrated expertise.
• Understand HCM data structures, security profiles, role-based access, and user interface personalizations for architecture, security, and customization purposes.
• Debug, analyze, and resolve intricate Oracle HCM system issues using exceptional technical problem-solving and analytical abilities.

About Us

At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone. Our focus is simple: Cloud and Edge: Running apps closer to users for instant performance. Security: Neutralizing threats before they ever reach your data. Content Delivery: Scaling the world's biggest moments without a glitch. AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform. At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!

Job Info

• Job Identification 3648
• Locations Roble Corporate Center, San Jose, 10201, CR (Remote)