Transportation Supervisor

Transportation Program Manager

To develop, lead, and sustain an efficient, accessible, and consumer-centered transportation program that meets the mobility needs of the community. This role ensures that RCIL's non-emergency medical transportation (NEMT) and Many Hearts services operate safely, reliably, and in full compliance with regulatory standards. In support of that mission, the position provides day-to-day operational oversight, including supervising drivers, optimizing routing, managing fleet maintenance, coordinating scheduling, assisting finance with billing processes, and, when necessary, driving to meet consumer demand and staffing needs.

The successful candidate will be expected to:

• Supervise, train, mentor, and evaluate department staff to ensure high levels of service, safety, and compliance. Provide coaching, guidance and corrective action as needed.
• Use routing software to create optimized routes; balancing efficiency, and customer needs. Adjust schedules dynamically based on demand and staffing.
• Oversee incoming transportation requests, coordinate trip assignments, and ensure timely communication with drivers and program staff.
• Work collaboratively with the Billing Department to ensure accurate and efficient processing of all ride billing, including Medicaid, private pay claims, and grant-supported services, while supporting timely reimbursement and prompt resolution of billing issues.
• Develop and enforce preventive maintenance schedules, safety inspections, and cleanliness standards for all vehicles. Coordinate repairs and maintain compliance with DOT and ADA requirements.
• Maintain adherence to HIPAA, ADA, DOT, and Medicaid transportation regulations. Prepare operational and financial reports for leadership and audits.
• Partner with the Finance Department to review financial reports, analyze income and expenses, and support sound financial decision-making that contributes to a positive bottom line.
• Drive vehicles when necessary to meet consumer demand or cover staff shortages, ensuring safe and courteous service using door-to-door assistance and following individual safeguards (including mobility support, safe use of lifts/ramps, and securement systems).
• Serve as backup scheduler and assume full scheduling responsibilities when needed to ensure uninterrupted transportation operations.
• Identify opportunities to enhance efficiency, reduce costs, and improve consumer satisfaction through process improvements and technology utilization.

Education:

• Associate degree in logistics, healthcare/human services, or related field preferred, High School Diploma or equivalent required.

Experience:

• Minimum 2+ years of direct staff supervision, preferably within transportation, Non-Emergency Medical Transportation (NEMT), or healthcare-related services.
• Experience overseeing drivers and support staff, along with familiarity in scheduling, routing, and billing systems.
• Professional driving experience in a passenger or Non-Emergent Medical Transport (NEMT) setting required.
• One to two years of experience working with older adults and/or individuals with disabilities in community or day-service settings preferred.

Knowledge, Skills & Abilities:

• ADA securement requirements and passenger assistance standards.
• HIPAA privacy rule.
• DOT safety regulations, best fleet maintenance practices and compliance standards.
• Familiarity with dispatch and routing technologies, and CTAA (Community Transportation Association of America) PASS (Passenger Assistance, Safety & Sensitivity /Dispatch Training.
• First Aid/CPR.
• Ability to assist with vehicle inspections.
• Ability to lift up to 50 lbs. for mobility equipment.
• Strong leadership and management skills.
• Proficiency in routing and scheduling software.
• Good communication and interpersonal skills, strong organizational and time-management skills, analytical and problem-solving skills for optimizing driving routes and operations.
• Ability to handle billing processes efficiently.
• Valid NY State Driver's License with clean driving record.

Benefits:

• PTO vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays.
• Ability to work a 4-day schedule after 6 months on the job. Multiple work schedules available.
• Wellness program with the ability to earn an additional 3 PTO days a year.
• 401K with up to 10% employer investment.
• Heavily subsidized Health Insurance with co-pays.
• Vision and Dental insurance.
• Flexible Spending Accounts-Medical and Dependent Care.
• Monthly contribution towards dependent care. (to offset childcare costs)
• Company paid Life Insurance and Identity theft protection. (LifeLock)
• Employee Assistance Program.
• Family Medical Leave, Paid Family Leave, Military Leave, Bereavement Leave, Jury Duty Leave, Bone Marrow and Blood Donation Leave, Voting Time Leave, Election Leave, and Leaves for Crime Victims and Domestic Violence Victims.
• Employees may be eligible for the federal Public Service Loan Forgiveness program to have student loans forgiven.
• Free covered parking.
• Additional benefits available.

Travel Required: Yes

Location: Utica, NY

RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.

RCIL is an equal opportunity employer and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.