Clinic/Practice Assistant II

Site Massachusetts Eye and Ear Infirmary, Mass General Brigham Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Essential Functions Perform routine administrative and clerical duties related to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR. Act as “Super User” for scheduling, registration, and billing systems; provide assistance and training to others in these areas. Perform more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at an advanced competency level. Provide functional guidance to Office and Practice Assistants. In conjunction with Supervisor, oversee daily activities of practice staff. May be required to accept co-payments. Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results. Qualifications High School Diploma or Equivalent required. Office experience of 3–5 years required. Strong technology and MS Office skills – advanced Outlook, Word, Excel, PowerPoint. Knowledge of office operations and standards; understanding of office procedures including filing, copying, scanning, printing and faxing. Ability to use phone system and manage non‑routine phone calls, solving routine issues as appropriate. Effective written communication skills; compose/edit email, memos, letters; take complete and accurate messages. Ability to manage own time and the time of others; well organized and good time‑management skills to manage multiple tasks, follow protocols, and work within systems. Ability to proofread and edit written documents. Job Details Remote type: Hybrid Work Location: 243‑245 Charles Street Hours: 40 per week, regular work shift day (United States) Employee type: Regular Pay range: $17.71 – $24.94 per hour (Grade3) Compensation & Benefits At Mass General Brigham, base pay is comprehensive and considers skills, experience, education, certifications, and other essential factors. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses, as well as recognition programs designed to celebrate your contributions and support your professional growth. EEO Statement Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of1974, and TitleI of the Americans with Disabilities Act of1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr 5110 Massachusetts Eye and Ear Infirmary