Wellness Receptionist & Guest Coordinator
Shemistry Sanctuary & Garden
Job Description
Job Description
The Wellness Receptionist & Guest Experience Attendant plays an essential role in ensuring every Shemistry guest receives a seamless, welcoming, and restorative experience.
This is a multifaceted hospitality position combining front-desk responsibilities, boutique sales, retreat support, and hands-on preparation and maintenance of our self-care ritual spaces.
The ideal candidate is comfortable transitioning between greeting guests, coordinating reservations, processing purchases, preparing wellness stations, and restoring ritual spaces between guest services.
This is an active, hands-on position rather than a traditional desk-only receptionist role.
Key Responsibilities
- Guest Reception & Hospitality: Welcome guests, manage check-ins and departures, assist with registration, and provide exceptional customer service throughout their experience.
- Self-Care Ritual Preparation & Turnover: Prepare, clean, sanitize, restock, and reset designated wellness stations between guest appointments, ensuring each space is welcoming and ready for the next guest.
- Boutique Sales & Retail: Assist guests with wellness product purchases, process payments, maintain merchandise displays, restock inventory, and promote boutique offerings.
- Retreat & Spa Coordination: Guide guests between scheduled activities and self-care rituals, assist with retreat setup, and coordinate with facilitators to maintain smooth operations.
- Reservations & Administration: Answer calls and emails, schedule appointments, manage reservations, process payments, and maintain accurate guest records.
- Sanctuary Presentation & Upkeep: Maintain clean, organized reception, boutique, and guest service areas; replenish supplies; assist with light laundry and daily opening and closing procedures.
- Team Support: Collaborate with staff, communicate guest needs, and assist with general sanctuary operations to deliver a seamless, restorative guest experience.
Vacancy posted 3 days ago
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