Customer Service Associate

Floating Customer Service and Benefits Specialist Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued! Join the McNabb Center Team as the Customer Service and Benefits Specialist today! The Customer Service and Benefits Specialist Duties Greets clients, visitors, and guests. Monitors desk and complies with all security procedures. Performs administrative and clerical support tasks if needed. Performs basic filing and record keeping. Performs other duties as needed. JOB PURPOSE/SUMMARY Employee in this position will be responsible for covering the front desk at Knox Children and Youth Center on Mondays and Tuesdays from 8-5, and on Fridays from 8-12 for a total of 20 hours a week. Employee may also be asked to travel 20 hours per week to all locations covering admissions and switchboard staff while on vacation, sick leave, or FMLA. The position works directly with clients in the process of registering, assessing client's eligibility for services, and maintaining current insurance eligibility and payer information. Also responsible for obtaining co-payment and/or cash collections of deductibles according to policy and procedure. Performs quality customer service and support for clients, center workforce and other professionals. Greets clients and visitors upon arrival at clinic and determines reason for visit. Other job duties include, but are not limited to answering phones and emails, entering information into our database, making copies, organizing files, making copies, scheduling, rescheduling, and canceling appointments, taking inventory and ordering office supplies for client benefits. We prefer candidates who have some experience in an administrative role and clinical setting but are willing to train the right person. TYPICAL WORKING CONDITIONS/ENVIRONMENT The position operates in an outpatient clinical setting. JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Admissions Data Entry. Ensures each client is eligible for the services they are receiving prior to time of service. Checks daily intake sheets for missing insurance cards and notifies staff with flag in Centricity. Works with HIM staff to ensure proper training on release of information policies and works with Compliance Officer on HRMC P&P. Creates medical record number for clients including the phone number as well as completes data entry of demographic information without duplication of data. Receives cash payments from clients, staff and other programs; writes receipt. Turns in cash and copy of receipt to the appropriate financial services staff within 2 business days. Working knowledge of the scheduler for checking in and out clients. 2. Patient Eligibility. Checks online with state website to ensure clients are covered, if providing state or government insurance prior to time of service. Sets up each intake in Centricity and makes a file folder with intake packet. Keeps clients medical record up to date with demographic information when changes are needed. 3. Administrative Duties and Expectations. Responds to emails and voicemails within 1 business day. Willingly assists in daily work duties when Admission Specialist are absent. Submits timesheet and other paperwork by due date determined by Supervisor. Keeps productivity to at least 95% accurate without errors. Attends scheduled meetings without tardiness. Completes CARF required self-directed Relias Training Modules on time annually. Responsible for ensuring orderly, efficient front office operations. Arrives to work at scheduled time without tardiness. Ensures the clinic is opened and closed at designated times. COMPENSATION: Starting salary for this position is approximately $16.92 /hr based on relevant experience and education. Schedule: Required work schedule is Monday through Friday, 8AM-5PM with 1-hour break. If ever irregular work schedule arises; supervisor will notify staff ASAP. Equipment/Technology: Position requires the use of center computer, center phone and fax machine. QUALIFICATIONS - Floating Customer Service and Benefits Specialist Experience / Knowledge: Prior administrative or clerical experience preferred. Must have experience working with computers and technology. Highly organized and able to multitask while working in fast paced environment while prioritizing tasks. Excellent customer service skills. Excellent time management and communication skills, both written and verbal. Knowledge of client needs and clinical workflow according to client benefits position. Maintaining most recent insurance eligibility information. Willingness to learn and implement policy and procedures. Able to work well within a team and independently. Education / License High School Diploma or equivalent. Physical/Emotional/Social - Skills/Abilities: Position requires yearly Handle with Care (HWC) training provided by McNabb. Lifting up to 50 lbs. and ability to remove and place items from all levels of shelving. Normal/corrected eyesight. Ability to stand and sit for extended periods of time throughout the day. Hearing within normal range. Location: Knox County, Tennessee (600 Arthur St) - Home location Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. PI285386360 #J-18808-Ljbffr