Customer Service Specialist

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.


Responsibilities

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures, and tactics.

• Evaluates customer service assignments and determines actions required
• Customer service tasks involve analysis and new/customized approaches
• Solves complex administrative problems requiring breadth/depth of customer service knowledge

Job Qualifications

• Requires higher education or specialized training/certification, or equivalent combination of education and experience.
• Typically, minimum of 5 years relevant experience for entry to this level.
• Requires extensive knowledge and skills to complete specialized tasks.
• **Must be fluent in Spanish and Portuguese strongly desired**

Qualifications

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures, and tactics.

• Evaluates customer service assignments and determines actions required
• Customer service tasks involve analysis and new/customized approaches
• Solves complex administrative problems requiring breadth/depth of customer service knowledge

Job Qualifications

• Requires higher education or specialized training/certification, or equivalent combination of education and experience.
• Typically, minimum of 5 years relevant experience for entry to this level.
• Requires extensive knowledge and skills to complete specialized tasks.
• **Must be fluent in Spanish and Portuguese strongly desired**

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***