Director of Resident Experience

Job Description

Job Description

Description:

Job Title: Director of Resident Experience

Reports to: Executive Director

FLSA Status: Exempt

Position Scope: The Director of Resident Experience is responsible for planning, organizing, directing, and developing an exceptional resident experience program. Responsible for delivering quality programs and services to enrich the lives of the residents. Directly oversees the concierge, housekeeping, and engagement functions of the community. 

ABOUT US: Evolve Senior Living was founded on the premise of change. We believe the senior living industry needs to change to appropriately address the needs of tomorrow’s work force and residents. Evolve represents the notion of continuous improvement in our delivery of services for the elderly, providing a safe and dependable environment for our team members and commitment to leading the discussion on change within the senior living sector.  

ABOUT YOU: A compassionate leader who seeks an opportunity to do what you love, while touching the

lives of those people we have the honor to care for and serve. An entrepreneurial spirit who is excited

and motivated by the prospect of change and continuously improving the services we provide. Ability to lead, motivate, and hold people accountable.

RESPONSIBILITIES:

• Supports the mission, core values and goals of the organization, upholding and promoting company culture and vision. 
• Creates an environment of accountability through leadership and management practices utilizing the Entrepreneurial Operating System (EOS).
• Completes all hours of state mandated continuing education each year.
• Promotes and displays a spirit of teamwork in performance of daily duties through cooperative interactions with co-workers and other departments.
• Supports a positive and professional image through actions and dress.
• Promotes the property in a positive manner and effectively communicates the organization’s values to residents, visitors, co-workers, and the community.
• Works closely with the Business Office Manager to post and hire for the department to ensure staffing needs are meet.
• Works with the Sales and Marketing Director in planning and assisting with all community programs which involve residents/staff/family participation. 
• Oversee the Resident Welcome Home program in conjunction with the Sales and Marketing Director to ensure each new resident makes a happy, healthy transition to the community. 
• Oversees the management and daily operations of the activities department.
• Ensures that each resident’s needs are assessed and that a plan of activities is developed.
• Plan, coordinate and direct a balanced program of spiritual, emotional, intellectual, vocational, social, physical, and environmental activities with the intent of including all residents in areas of lifestyle activity.
• Housekeeping and Concierge management oversight.
• Attends Resident Council Meetings and takes minutes to record all suggestions or concerns of the residents. 
• Manages purchasing for concierge, housekeeping, and engagement teams, while managing expenses within given budget parameters utilizing spend-down sheets. 
• Is fully knowledgeable of the fire evacuation and disaster policy of the community and participates as assigned in fire and disaster drills. 
• Demonstrates an understanding of compliance and ethics program policies and procedures. Completes all mandatory compliance, HIPAA and state and federal regulatory training as required. 
• Maintains appropriate degree of confidentiality. 
• Performs other duties as assigned and which relate to the success of the community and comfort, and happiness of our residents.

QUALIFICATIONS:

• Education: bachelor’s degree from a four-year college or university, or two (2) to three (3) years related experience and/or training; or equivalent combination of education and experience. 
• Assisted Living Activities certification, if required by State. 
• Must be in possession of, or could obtain, a valid state driver’s license. 
• Able to safely operate community vehicles. 
• Travel may be required as needed.
• Must have a strong understanding of the English language, sufficient to speak, read and write. 

PHYSICAL QUALIFICATIONS:

• Walk/Stand/Sitting – must be able to continuously perform duties that incorporate walking, standing, or sitting.
• Environment Condition – must be able to perform work both inside and outside.
• Lift - constantly 0 – 10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Carry - constantly 0 – 10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Push - constantly 0 – 10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available.
• Bend – must be able to bend at the waist, knees, hips and spine on a frequent basis, may require frequently manipulating weights of 25 pounds or more.
• Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more.