End User Computing Specialist

Artech

Role: End User Computing Specialist
Location: New York, NY

Salary Range: $63-65/hr on W2

Introduction

This role requires a candidate well-versed in desktop and server Windows operating system configurations, including standalone physical and virtualized environments, image management, LAN/WAN network support, and email systems such as Exchange and Client 365. The candidate must be skilled in SCCM, disaster recovery methods, business continuity planning, market data and business application support, and troubleshooting. Additionally, the candidate should be comfortable supporting software developers and technical users, troubleshooting workstation, access, connectivity, tooling, and productivity issues related to development environments.

Required Skills & Qualifications

Install, troubleshoot, and support Windows 10/11, macOS, Client 365, OneDrive, Client Teams, and other Investment, Corporate Banking, and Trading applications - 3-5 years of experience.
Experience with mobile device management platforms such as Intune, AirWatch, or MobileIron - 2-4 years of experience.
Experience in TCP/IP, DNS, DHCP, VPN, and network troubleshooting - 3-5 years of experience.
Experience with market data applications such as Bloomberg, FactSet, Reuters, and similar platforms - 3-5 years of experience.
Prior work experience in the Capital Market Industry.
Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

Experience supporting software developers, developer workstations, development tools, and technical workflows.
Experience with mobile device management platforms such as Intune, AirWatch, or MobileIron is a plus.
Working experience in a managed services provider environment is a plus.

Day-to-Day Responsibilities

Provide excellent technical and troubleshooting support for mobility devices such as Android, iOS, iPhone, and iPad devices.
Image and re-image corporate and BYOD end user systems, including laptops, desktops, and thin client devices, utilizing SCCM based on approved ServiceNow tickets.
Provide white glove VIP/concierge services and home/remote support to the Capital Markets end user community.
Coordinate Capital Markets end user issues with Level 3 server, network support groups, application teams, and project teams for service delivery enhancements, maintenance, and upgrades.

Company Benefits & Culture

Competitive hourly pay rate.
Opportunity to work in a fast-paced and dynamic environment.
Engagement in a supportive and collaborative team culture.

For immediate consideration, please click APPLY to begin the screening process with Alex.

Apply

Vacancy posted 4 days ago

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