Local and Long-Distance Move Coordinator

Job Description

Job Description

Salary:

Job Title: Move Coordinator (Full-Time Local & Long Distance)

Location: New York, NY (office-based with occasional onsite visits)

Company Overview: Liffey Van Lines, Inc. is a full-service moving company serving residential and commercial clients in NYC and nationwide. We deliver professional, reliable moving solutions with a focus on customer satisfaction and clear communication.

Position Summary: Liffey Van Lines is seeking a full-time Move Coordinator to manage bookings, coordinate local and long-distance moves, handle customer communications, prepare estimates and schedules, and ensure smooth execution from inquiry through delivery.

Key Responsibilities:

• Serve as primary point of contact for customers from inquiry to move completion for both local and long-distance moves.
• Create accurate estimates and quotes using company pricing guidelines; schedule in-home surveys or virtual estimates as needed.
• Plan and coordinate move logistics: truck/crew assignments, routing, pickup/delivery windows, and special equipment or services.
• Prepare and manage documentation: contracts, inventories, bills of lading, pricing confirmations, claims paperwork, and follow-up correspondence.
• Communicate with operations, drivers, movers, warehouse staff and thirdparty carriers to ensure on-time, compliant moves.
• Verify addresses, access requirements, parking/permits, elevators, stairs, and any special handling instructions.
• Track move status and proactively update customers and stakeholders on ETA, delays, or issues.
• Handle customer service issues and escalations professionally; coordinate resolution of claims or damage reports.
• Maintain CRM and scheduling systems with accurate customer records, notes, and move statuses.
• Ensure compliance with federal/state regulations for long-distance (interstate) moves and company policies.
• Support billing and post-move invoicing coordination with accounting.
• Participate in training, process improvement, and occasional after-hours support during high-volume periods.

Required Qualifications:

• 2+ years experience in moving coordination, logistics, dispatch, or related customer service role; experience with both local and long-distance moves preferred.
• Strong organizational skills with ability to manage multiple moves and priorities simultaneously.
• Excellent verbal and written communication; professional phone presence.
• Proficiency with office software (MS Office), scheduling/CRM systems, and basic familiarity with moving estimate software or willingness to learn.
• Customer-focused, detail-oriented, problem-solving mindset.
• Knowledge of moving operations, packing/inventory practices, and basic regulations for interstate moves preferred.
• Ability to perform occasional onsite surveys and work flexible hours when required.
• High school diploma or equivalent; associates degree or logistics certification a plus.

Preferred Qualifications:

• Experience in the NYC moving market.
• Familiarity with MC/DOT regulations and household goods tariff/pricing.
• Bilingual skills helpful for diverse customer base.

Working Conditions:

• Office environment with frequent phone/email communication; occasional onsite move visits and physical inspections.
• May require occasional evenings or weekends during busy seasons.

Compensation & Benefits:

• Competitive salary (commensurate with experience), performance bonuses, health insurance options, paid time off, and training opportunities.

How to Apply: Send resume and a brief cover note to View email address on ziprecruiter.com with Move Coordinator in the subject line. Include availability and relevant experience coordinating local and interstate moves.

Liffey Van Lines, Inc. is an equal opportunity employer.