Permit Coordinator

Job Description

Job Description

PERMIT COORDINATOR

Job Description

Exempt: No

Department: Inspections

Reports To: Chief Building Inspector

Location: Municipal Complex Jonesboro AR

GENERAL DESCRIPTION OF POSITION

The Permit Coordinator performs technical and administrative work supporting the City's development review and permitting processes. This position serves as a primary point of contact for residents, contractors, developers, and business owners seeking permits and approvals. The Permit Coordinator coordinates permit applications through multiple departments, assists applicants in understanding requirements, maintains permit records, and supports the efficient administration of development review activities.

The position requires knowledge of permitting procedures, customer service principles, and municipal regulations. Work is performed independently within established policies and procedures and requires frequent interaction with Planning, Engineering, Building Inspections, Fire, and other City departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Permit Processing and Coordination

· Receives, reviews, and processes permit applications for completeness and compliance with established submittal requirements.

· Coordinates application routing among Planning, Engineering, Building Inspections, Fire, and other reviewing departments.

· Tracks permit applications and development projects through the review process and provides status updates to applicants.

· Assists in scheduling inspections, plan reviews, and related development review activities.

· Maintains permit tracking systems and ensures timely processing of applications.

Customer Service and Public Assistance

· Serves as a primary customer service contact for permit applicants, contractors, developers, business owners, and the general public.

· Provides front counter, telephone, and electronic support regarding permitting procedures, application requirements, fees, and review timelines.

· Assists customers in understanding zoning regulations, development requirements, and City permitting processes.

· Responds to inquiries and resolves routine issues or directs customers to appropriate staff.

Compliance and Review Support

· Performs preliminary reviews of permit applications for completeness and required documentation.

· Assists staff in verifying compliance with zoning regulations, building codes, engineering standards, and fire safety requirements.

· Coordinates the collection of comments and review findings from multiple departments.

· Assists with permit issuance after required approvals have been obtained.

Documentation and Records Management

· Maintains accurate permit files, plans, inspection records, correspondence, and related documents.

· Ensures proper filing, archiving, retention, and retrieval of records in accordance with City policies and applicable laws.

· Prepares reports, correspondence, and documentation related to permit activities.

· Updates electronic databases and permitting software systems.

Process Improvement and Administrative Support

· Identifies workflow inefficiencies and recommends improvements to permitting and review processes.

· Assists in implementing standardized procedures and customer service practices across departments.

· Coordinates internal review meetings and project discussions.

· Prepares meeting agendas, distributes materials, and documents decisions and action items.

· Compiles permit activity data and assists with operational reporting.

Other Duties

· Assists with special projects related to development services operations.

· Attends meetings, training sessions, and professional development activities as assigned.

· Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.