Virtual Claims Adjuster

Job Description

Job Description

Description:

Capstone ISG is hiring Virtual Claims Adjusters to manage low- to moderate-complexity residential and commercial property claims from initial contact through final report. This is a    fully remote, production-focused, deadline-driven role where adjusters independently manage their caseload and are evaluated on turnaround time, reporting compliance, and file quality.

Prior claims experience valued but not required . Paid training is provided in coverage analysis, claim investigations, reporting, and Xactimate. Dedicated workspace and reliable high-speed internet is required. The successful candidate will have an independent adjuster’s license or be able to obtain the same within the first 45 days.   

Key Responsibilities

• Review policies and forms to determine coverage and exposure.
• Gather loss details effectively and investigate the cause of loss accurately and thoroughly.
• Smoothly guide policyholders, contractors, and others through the virtual inspection process. 
• Prepare repair/rebuild estimates using Xactimate .
• Communicate claim status clearly with clients and insureds.
• Submit detailed claim reports accurately and on time. 

What We Want

• Intrinsically motivated individual with strong organization skills and ability to manage a high-volume caseload.
• Excels under deadlines with proactive communication and follow-up skills, moving the claim towards a fair resolution quickly.
• Strong written, verbal, and negotiation skills , applying good judgment when information is incomplete.
• An independent thinker and worker who is coachable and able to apply feedback quickly.
• A quick study with new software and highly proficient with Microsoft Office.

Benefits

• Fully remote work
• Company-provided equipment
• 50% reimbursement of home internet
• Medical, dental, and vision insurance
• 401(k)
• Short- and long-term disability
• Life insurance
• Sick, vacation, and holiday pay
• Monthly fitness membership contribution
• Paid training

Preferred Qualifications

• Successful experience in formal or non-formal teaching settings is highly valued.
• Bachelor's degree or equivalent claims experience preferred.
• Property claims, construction, restoration, mitigation, or other deadline-driven experience

Bottom line: This is a remote, production-oriented claims adjusting job paying $60K–$70K, with paid training and benefits. The biggest priorities are hustle, organization and details, effective communication, meeting deadlines, complete documentation, and a willingness to learn.