Client Service Representative II

Copier Fleet & Mail Operations Client Services Representative

The Copier Fleet & Mail Operations Client Services Representative serves as the primary operational support contact for all Canon copiers across the main University of Louisville campus and surrounding local locations. This role ensures maximum equipment uptime by managing first-response support and overseeing end-to-end toner and consumable supplies. Additionally, the position provides support to University mail operations, including mail sorting, package processing, and off-campus mail delivery routes using a company-provided vehicle.

Your Impact

1. Canon Copier Fleet Management & First-Response Support Serve as the dedicated first-line support for all Canon copiers, multi-function printers (MFDs), and desktop equipment across all University of Louisville campuses and satellite locations. Diagnose and resolve routine issues (e.g., paper jams, error codes, quality issues) promptly to minimize downtime. Escalate technical failures to Canon Service and manage tickets through resolution. Monitor fleet health telemetry, usage metrics, and error logs to identify recurring issues or necessary device repositioning.

2. Toner & Consumables Supply Management Oversee and optimize toner and staple inventory for the entire University copier fleet. Manage supply ordering processes to maintain optimal stock levels. Deliver and install replacement toner cartridges, waste toner containers, and maintenance items on-site as needed. Track usage patterns to forecast demand and eliminate stockouts during high-volume academic periods.

3. Mail & Logistics Operations Support Assist main campus mailroom operations with incoming mail sorting, metering, and high-volume package processing. Execute scheduled driving routes using a Canon fleet vehicle to collect and distribute mail across surrounding University of Louisville campuses and local facilities.

4. Process Improvement & Quality Assurance Proactively analyze daily workflows, routes, and supply distribution models to identify bottlenecks. Recommend and implement practical efficiencies to enhance overall service delivery, shorten response times, and reduce operational costs for the university.

Role Requirements & Qualifications

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. - Prior experience in a customer service environment. - Good computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 - $23.37 hourly

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus -Employee discounts -"Dress for Your Day" attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can't get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners.

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#PM-19 #LI-RH2