Receptionist Service assistatn - State Farm Insurance South Bay

Job Description Job Description Key Responsibilities

Front Desk & Customer Experience

Greet customers warmly and professionally in person and by phone
Create a positive, helpful, and efficient customer experience
Schedule appointments and manage basic office coordination
Call Handling & Request Routing

Answer incoming calls, identify customer needs, and route requests to the right team member
Take accurate messages and ensure timely follow-up
Support high call volume with calm, friendly communication
Service Support (Training Provided)

Assist with common customer service tasks such as: policy inquiries and basic information requests
collecting required documents
updating customer contact details
directing billing and claims questions appropriately

Learn workflows that support licensed service staff (Account Managers/Customer Service Reps)
Administrative & Office Support

Data entry, document scanning, emailing, and organizing digital files
Maintain neat, organized front office operations
Assist with light marketing/admin tasks as needed
Growth Path: From Receptionist to Team Member

Receive hands-on training in insurance fundamentals and customer service workflows
Build toward expanded service responsibilities after licensing
Opportunity to grow into a licensed service team member role based on performance and readiness
Candidate Profile

Friendly, outgoing, and professional demeanor
Strong communication and active listening skills
Organized, reliable, and comfortable multitasking
Customer service experience preferred (reception, retail, hospitality, call center, medical office, etc.)
Interest in building a long-term career in the insurance industry
Bilingual Spanish is strongly encouraged and considered a major plus
Must be able and willing to obtain a Personal Lines insurance license (training support provided)
Licensing Requirement

Must obtain Personal Lines license (timeline and support to be discussed during hiring)
Licensing expenses may be reimbursed after 6 months (if applicable—confirm with your office policy)
Position Logistics

In-office role designed for collaboration, support, and hands-on learning
You may also receive coaching/training support from remote team members
Starts with receptionist/customer care focus, with a structured path toward licensed service responsibilities
Why Join Us?

Strong training and mentorship in a stable, career-building industry
Clear growth path into a licensed role and long-term advancement opportunities
Supportive team environment focused on service excellence and development
Apply Now for Immediate Consideration

If you enjoy helping people, want a career (not just a job), and are ready to grow into the insurance industry, we’d love to meet you.