Retail Manager

Retail Manager – Chocolate & Ice Cream Shop Join Our Family-Owned Graham's Chocolate & Ice Cream Shop! We are looking for an enthusiastic, dependable, and experienced Retail Manager to join our team at our small, family-owned chocolate and ice cream shop. This is more than a traditional retail management position. Our Retail Manager plays an important role in creating a welcoming experience for our customers, supporting our employees, maintaining our high standards, and helping our shop continue to grow. If you love working with people, enjoy a fast-paced environment, and have a passion for customer service, chocolate, and creating a great team atmosphere, we would love to meet you! Position: Retail Manager Employment Type: Full-Time Schedule: Must be available for evenings, weekends, holidays, and busy seasonal periods. What You'll Do Lead & Support the Team Lead, train, coach, and motivate retail employees of all age groups. Create a positive, respectful, and productive work environment. Assist with employee scheduling and ensure appropriate coverage. Hold employees accountable to company policies and customer service standards. Provide ongoing training and feedback. Help resolve employee and customer concerns professionally. Provide appropriate guidance and support to teenage employees while maintaining clear expectations and accountability. Help young employees build confidence and learn the skills necessary to succeed in the workplace. Lead by example with a positive attitude and strong work ethic. Provide Exceptional Customer Service Make every customer feel welcome and appreciated. Help customers choose chocolates, gifts, ice cream, and other products. Handle customer questions, concerns, and complaints professionally. Ensure the retail area consistently provides a clean, organized, and inviting experience. Build relationships with regular customers and our local community. Manage Daily Retail Operations Open and close the store according to company procedures. Oversee daily retail operations and ensure everything runs smoothly. Monitor product displays, stocking, pricing, and merchandising. Maintain cleanliness and organization throughout the retail area. Ensure products are properly packaged, labeled, and displayed. Monitor inventory levels and communicate ordering needs. Assist with receiving and putting away merchandise. Help maintain accurate cash handling and POS procedures. Drive Sales Encourage employees to provide knowledgeable product recommendations. Help meet daily, weekly, and seasonal sales goals. Identify opportunities to increase sales through displays, promotions, sampling, and customer engagement. Understand our products well enough to confidently explain them to customers. Help create an exciting and enjoyable shopping experience. What We're Looking For The ideal candidate is: A natural leader who enjoys working with people. Friendly, outgoing, and comfortable talking with customers. Reliable, responsible, and organized. Comfortable working in a fast-paced retail environment. Able to multitask and remain calm during busy periods. Someone who takes pride in cleanliness and presentation. A strong communicator who can give direction while maintaining a positive team environment. Comfortable handling difficult customer or employee situations. Willing to jump in and help wherever needed. Someone who understands that no job is beneath a manager . Available to work weekends, evenings, holidays, and peak chocolate seasons. Qualifications Previous retail, restaurant, hospitality, or supervisory experience preferred. Previous management or leadership experience preferred. Strong customer service skills. Excellent communication and organizational skills. Ability to work independently and make good decisions. Ability to stand and walk for extended periods. Ability to lift and carry boxes and products as needed. Must be dependable and punctual. Chocolate or ice cream experience is a plus, but not required. We are willing to train the right person who has the right attitude and work ethic. What We Offer The opportunity to work for a small, family-owned business. A fun and unique environment surrounded by chocolate and ice cream! A close-knit team atmosphere. Opportunities to learn about chocolate making, retail, merchandising, and small-business operations. Opportunity for growth and increased responsibility. Employee discounts. Competitive pay based on experience. 401K + Employer Matching Retirement Plan. Healthcare Insurance benefits-- Dental, Vision, Health The Person We're Looking For We are looking for someone who will take ownership and pride in the store . Our Retail Manager should be someone employees can look to for direction and customers can count on for excellent service. We want a manager who is willing to roll up their sleeves, work alongside the team, solve problems, and help make our shop a place where both customers and employees want to return. #J-18808-Ljbffr