Service Technician

Job Description

Job Description

Job Title: Service Technician

Department :          Service

Supervisor:             Service Manager

Summary Description

Repair, customize, maintain, or overhaul both customer and dealer owned motorcycles as close to the allotted time schedule as possible with excellent quality.

Duties and Responsibilities

• Accept work assignments from Service Advisor/Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair and customization work in accordance to factory specifications.
• Notify Service Advisor/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of delay.
• Keep customers’ vehicle cleaner than when it was dropped off.
• After job is finished ensure proper completion and filing of paperwork.
• Keep work area as clean as possible and assist others with maintaining shop cleanliness.
• Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Maintain technical qualification by completing any necessary training programs assigned to you by the Service Manager.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• Completion of factory authorized formal training programs such as MMI Service School or equivalent work experience. 
• Equipped with proper tools.
• Maintain a positive attitude and relationship with all other employees.
• Capable of pushing and loading motorcycles.
• High school diploma or equivalent.
• Valid driver’s license and motorcycle endorsement. 
• Passion for the motorcycling lifestyle and riding community.
• Attention to detail. 
• High energy level needed.
• Ability to work a flexible schedule including weekends, Holidays, and evenings.
• Proficient in meeting deadlines on a timely manner.

Physical Demands

• Requires the use of both hands.
• Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material.
• Requires the ability to balance and push an 800+lb motorcycle. 

Benefits: 

Employee discounts. 

Paid training.  

401k (subject to completion of the introductory period and other eligibility requirements).  

Medical, dental, and vision insurance.  

Short- and long-term disability.  

Accident, critical illness, and cancer insurance.  

Voluntary term life insurance.  

Flexible spending account access. 

Legal shield and identity theft shield. 

Employee assistance program. 

Paid vacation time (after the first year of employment, full time employees accrue vacation hours – ranges from 40 hours/year up to 120 hours/year based on years of employment). 

Paid sick leave (all employees earn 1 hour of paid sick leave for every 40 hours worked in compliance with the applicable state paid sick leave law).  

Paid holidays (based on dealership’s observed holiday policy).  

Paid bereavement leave.  

Opportunities for advancement. 

All subject to eligibility requirements of the applicable benefit plan.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts.