Front Desk Associate

Summary This position is located at Unaccompanied Housing at NAS Pensacola. The purpose of this position is to perform front desk duties for the Housing Program. Major Duties and Responsibilities Ensures security of all residents is maintained at all times. Ensures resident's privacy is maintained at all times. Must possess a welcoming manner and a positive attitude; demonstrate effective communication skills; professionally interact with residents, leadership of tenant commands and with Unaccompanied Housing (UH) staff; answer questions regarding housing facilities; and provide information regarding on-base facilities for service members. Provide assistance handling customer complaints, involving management as necessary. Professionally answer phones, transfer calls to appropriate individuals, and reply to guest questions. Provide quality customer service throughout the check-in and check-out process, presenting a neat, clean and professional appearance at all times. Verify eligibility and assign residents per applicable minimum adequacy standards and guidance found in the Unaccompanied Operations Manual (CNIC M-11103-2). Assign residents to ensure "best and highest use" of UH inventory. Appendix "C" of CNIC M-1103.2 provides summary of unit type capacity. Ensure check-in and check-out transactions are accurately recorded in Enterprise Military Housing (eMH). Associates are responsible for the accuracy of their data input. Safeguard residents' personally identifiable information. Prepare eMH reports as required (e.g. daily vacant beds report for building managers). Create new and replacement key cards per local policy and guidance. Provide new residents with linen sets (i.e. bed in the bag) and a copy of the Installation's "Welcome Aboard Handbook." Facilitate the new resident orientation brief, if designated by the UH Manager, using appendix "F" of CNIC M-1103.2. Receive and collect resident trouble calls and requests, if designated as the point of contact, and coordinate with the appropriate UH staff to prepare work requests or other appropriate responses. Report any resident complaint or concern to the front desk supervisor. If the issue is an emergency or has anything to do with a personal assault, immediately follow local emergency procedures. Enforce UH guest and visitor policies and ensure the building resident, UH staff member, or responsible RA escort non-residents at all times. Post results of all inspections, as directed by supervisor, in Enterprise Military Housing (eMH) property management system. Responsible for inventory of all keys/keycards and any other supplies maintained at the front desk. Maintain a neat and orderly front desk and lobby area. Perform other related duties as assigned. Conditions of Employment Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms. Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment. You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. May be required to pass pre-employment examinations. A valid State driver's license is required to operate motor vehicles. Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. Selective Service Registration is required for males born after 12/31/1959. Qualifications Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. Twelve (12) months of work experience that demonstrates knowledge of the basic principles, concepts, standards and regulations of customer service, preferred. Must be skilled in the use of a personal computer and basic Microsoft Office applications. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration. ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS. PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE. Relocation NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest Key Requirements/Conditions Of Employment Males must be registered or exempt from Selective Service. Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required. Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job. Education Successful completion of two (2) years of study in any field. (Transcripts required) OR An equivalent combination of education and/or experience as described above. (Transcripts required) OR One (1) year experience performing clerical, office, or other work duties that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Additional information Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.). Stability of Federal Civilian Service People with passion for doing work that matters Quality of Work Life Balance Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. This announcement may be used to fill additional vacancies within 90 days of closing date. The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to View email address on click.appcast.io to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis. This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. #J-18808-Ljbffr