Senior Manager, Agentic AI

Sr. Manager, Agentic AI — CLOUDx Engineering (Johnson & Johnson)

Johnson & Johnson is seeking an Sr. Manager, Agentic AI to join the CLOUDx Engineering organization, located in Raritan, NJ.

The Sr. Manager, Agentic AI role is part of the CLOUDx Engineering organization and our existing Agentic AI team. This leader is responsible for building and scaling agentic AI capabilities that improve the experience and productivity of CLOUDx customers and engineers by reducing IRIS ticket volumes, accelerating time-to-fulfillment, and expanding self-service for common cloud requests and operational workflows. The role will define the product and engineering roadmap for agentic solutions across CLOUDx services, lead a team of engineers (direct reports) to deliver production-grade capabilities, and partner closely with CLOUDx service owners, operations teams, and strategic managed-service partners to drive adoption and measurable outcomes. Solutions will be designed and implemented leveraging Amazon Bedrock and other J&J-approved platforms, with an emphasis on secure-by-design patterns, governance, auditability, and human-in-the-loop controls appropriate for enterprise cloud operations.

Responsibilities:

• Lead and develop a high-performing Agentic AI engineering team (direct reports), including hiring, coaching, performance development, and succession planning.

• Own the strategy, roadmap, and prioritized delivery backlog for Agentic AI capabilities that measurably reduce IRIS ticket volumes, improve end-user experience, and expand CLOUDx self-service.

• Partner with CLOUDx service owners, network, security, risk & compliance, and managed-service partners to identify high-value use cases and drive adoption at scale.

• Architect and guide implementation of agentic solutions using Amazon Bedrock and other J&J-approved platforms, including tool/function calling, workflow orchestration, and integration with enterprise systems (ticketing, CMDB, service catalog, monitoring/observability, knowledge bases).

• Establish engineering standards for production-grade agents (reliability, latency, cost, testing, release management), and ensure scalable, API-first designs aligned to CLOUDx platform architecture.

• Define and implement agent safety and governance patterns, including access controls, approvals, human-in-the-loop workflows, audit logging, prompt/tool security, and policy-compliant data handling.

• Drive an outcomes-based operating model with clear KPIs (ticket deflection, IRIS reduction, MTTR, containment rate, CSAT, hours saved, cost-to-serve), and report progress to CLOUDx and stakeholder leadership.

• Lead delivery execution across discovery, prototyping, pilots, and production rollout; manage dependencies, risks, and change management required for enterprise adoption.

• Own relationships and technical direction with strategic vendors/partners supporting CLOUDx services and AI enablement; ensure quality, security, and contractual outcomes are met.

• Champion continuous improvement by analyzing IRIS themes and operational telemetry to prioritize automation and agentic opportunities, expanding self-healing and self-service over time.

Qualifications

• A minimum of a Bachelor's degree (Computer Science, Engineering, or related discipline preferred).

• 10+ years of experience in software engineering, platform engineering, cloud automation, or SRE, including leading delivery of enterprise-grade services.

• 3+ years of people management experience, including hiring, coaching, performance management, and building high-performing engineering teams.

• Demonstrated experience designing and delivering agentic AI / LLM-enabled solutions in production, including orchestration, tool integration, and operationalization.

• Strong software engineering fundamentals with hands-on ability in modern programming (Python strongly preferred) and API-first/microservices architectures.

• Experience integrating AI/automation with service management and operations systems (ticketing workflows, service catalog, knowledge management, CMDB, observability platforms).

• Practical experience with Infrastructure-as-Code and CI/CD (e.g., Terraform, pipelines) and applying SRE/operational excellence practices to reduce MTTR and cost-to-serve.

• Deep understanding of enterprise security, risk, compliance, identity/credential handling, and auditability required for autonomous or semi-autonomous actions.

• Strong stakeholder management and executive communication skills, with a track record of driving cross-functional alignment and measurable outcomes.

Preferred

• Hands-on experience with Amazon Bedrock and common agent patterns (tool use, routing, planning, memory) and/or other enterprise LLM platforms.

• Experience with retrieval-augmented generation (RAG), enterprise search/knowledge management, and content governance for support and self-service scenarios.

• Experience building LLM evaluation and observability practices (offline/online evaluation, golden datasets, hallucination mitigation, guardrails, red teaming).

• Experience with IT service management concepts (e.g., ITIL), incident/problem management, and designing for containment and ticket deflection.

• Familiarity with service meshes, API gateways, orchestration engines, and/or service catalogs used in cloud platforms.

• Program/product leadership experience, including business case development, benefits realization tracking, and enterprise change management.

• Cloud/automation certifications (AWS/Azure/GCP, Terraform) and/or AI/ML certifications.

This position based in Raritan NJ and requires approximately 10% travel

Johnson & Johnson companies are equal opportunity employers" The Global Job Posting policy promotes the dedication to the advancement and development of our employees. We invite you to read this posting and apply if you are passionate about the position and meet the requirements.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (View email address on click.appcast.io) or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Accessible Design, Agility Jumps, Business Alignment, Cloud Computing, Cloud Migrations, Cloud Security, Collaborating, Compliance Management, Developing Others, Human-Computer Interaction (HCI), Hybrid Clouds, Inclusive Leadership, Leadership, Multi Cloud Models, Risk Management, Software Development Management, Tactical Planning, Team Management

The anticipated base pay range for this position is :

$137,000.00 - $235,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).This position is eligible to participate in the Company's long-term incentive program.Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:Vacation –120 hours per calendar yearSick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar yearHoliday pay, including Floating Holidays –13 days per calendar yearWork, Personal and Family Time - up to 40 hours per calendar yearParental Leave – 480 hours within one year of the birth/adoption/foster care of a childBereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar yearCaregiver Leave – 80 hours in a 52-week rolling period10 daysVolunteer Leave – 32 hours per calendar yearMilitary Spouse Time-Off – 80 hours per calendar yearFor additional general information on Company benefits, please go to: -