Director, Change Management, CSA

Director, Change Management, CSA (Commercial Systems Acceleration)

We're looking for an experienced Director, Change Management to provide end-to-end oversight of change management across a large-scale, multi-year commercial systems transformation program. This program is modernizing how commercial work gets done across the business spanning platform enablement, process simplification, AI-enabled delivery, and legacy system retirement.

This is an integrator role: you'll bring together change readiness across multiple personas, business segments, and parallel program workstreams into one coherent picture, partnering closely with a cross-functional team.

About the Role

In this opportunity as Director, Change Management, you will be responsible for:

• Develop and implement comprehensive change management strategies and plans for large-scale transformation initiatives, including stakeholder analysis, communication plans, training programs, and resistance management
• Define and track adoption metrics and KPIs to measure change effectiveness and demonstrate business value
• Define reusable templates each business segment can execute against (change impact assessment, change readiness assessment, change strategy, change management plan)
• Build a holistic change management approach that connects existing segment-level efforts already underway, rather than replacing them
• Continuously improve change management methodology and tools based on lessons learned across the program

• Lead and mentor a team of change management professionals, fostering their growth and ensuring effective program delivery
• Act as a thought leader in change management, providing strategic guidance and innovative solutions to complex organizational challenges across the program

• Oversee change management dependencies, risks, and issues across business segments and program workstreams
• Maintain a consolidated view of change management milestones across all workstreams, providing a single picture of readiness and risk
• Establish governance structures and a reporting cadence for change readiness and risk, feeding into existing program leadership forums (e.g., steering committee updates)
• Monitor overall change readiness across the program and escalate material gaps to leadership
• Provide input into launch decisions based on consolidated change readiness, alongside segment and program leadership

• Collaborate closely with senior leadership, program/project managers, and stakeholders to integrate change management activities into overall program plans
• Build and maintain strong relationships with key stakeholders across all levels of the organization, managing expectations and fostering collaboration
• Define and stand up a cross-functional change management stakeholder network, identifying roles, teams, and named contacts required across segments (e.g., change management, sales enablement, operations, customer support, legal)

About You

You're a fit for the role of Director, Change Management if you have:

Required Qualifications

• Bachelor's degree in Business Administration, Organizational Development, or a related field
• 10+ years of progressive experience leading change management for large-scale business or technology transformation programs, including at least 5 years in a leadership role
• Experience developing and executing change strategies for simultaneous, interdependent programs in a matrixed global organization
• Exceptional people leadership skills, with a track record of building and developing high-performing teams
• Superior stakeholder management and executive communication skills, with the ability to influence and collaborate effectively from frontline level to senior business leadership
• Proven ability to establish adoption metrics and demonstrate business value from change management investment
• Recognized thought leadership in change management and organizational development, with the ability to provide strategic guidance on complex organizational challenges

Preferred Qualifications

• Advanced degree (MBA or related field)
• Prosci, CCMP, PMP, or equivalent certification
• Experience supporting ERP migrations, commercial systems consolidation, or CRM/ERP platform implementations (e.g., Salesforce, SAP)

New Position: This position is open due to an existing vacancy to support our evolving business needs.

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceed the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals