Senior Catering Sales Executive

Description

JOB SUMMARY

Handles more complex social and local corporate catering opportunities that are above sales office parameters (e.g. 150 covers). Provides day to day supervision to catering sales associates that are on-property. Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

High school diploma or GED; 2 years experience in the sales and marketing guest services front desk or related professional.

OR

2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; no work experience required.

Preferred:

2 years of catering sales experience.

CORE WORK ACTIVITIES

Managing Sales Activities

Manages the sales efforts for the property including local corporate and social catering.

Responds to incoming catering opportunities for the property.

Identifies qualifies and solicits new catering business to achieve personal and property revenue goals.

Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive.

Understands the overall market - competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the property based on market conditions and property needs.

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Works with the management team to create and implement a catering sales plan addressing revenue customers and market.

Designs develops and sells creative catered events.

Maximizes revenue by up-selling packages and creative food and beverage.

Develops and manages catering sales revenue and operation budgets and provides forecasting reports.

Develops menus that drive sales.

Assists with selling implementation and follow-through of catering promotions.

Executes and supports Marriotts Customer Service Standards and hotels Brand Standards.

Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).

Participates in and practices daily service basics of the brand (e.g. Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics Renaissance Hotels and Resorts (RHR) Savvy Service Basics Courtyard SpringHill Suites Fairfield Inn Basics of the Day Residence Inn Daily Huddle or TownePlace Suites Morning Meeting).

Establishes that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

Maintains successful performance by increasing revenues controlling expenses and providing a return on investment for the owner and Marriott International.

Handles more complex social and local corporate catering opportunities that are above sales office parameters (e.g. 150 covers).

Provides day to day supervision to catering sales associates that are on-property.

Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service delivery.

Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue.

Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

Performs other duties as assigned to meet business needs.

Building Successful Relationships

Works collaboratively with off-property sales channels (e.g. Sales Office Area SalesEnterprise Sales Team (EST)) to establish coordinated sales efforts that are complementary and not duplicative.

Interacts effectively with sales kitchen vendors competitors local community catering associations and other hotel departments in order to monitor guest satisfaction.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to Marriott.

Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program/event.

Develops a close working relationship with operations to execute strategies at the property level.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal state and local law.

Required Experience:

Senior IC