Customer Service Representative

Job Description

Job Description

Bilingual Customer Service Respresentative | $18.00|  On-Site

What Matters Most:

• Competitive Pay of $18.00 per hour plus additional compensation 
• Schedule: Monday- Friday 8 am to 5pm
• Location: Suwanee, GA 
• Temporary-to-hire opportunity with career growth and stability 
• Weekly Pay with direct deposit or pay card 
• When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit and our referral bonus program. 

Job Description:

The Customer Service Representative is responsible for day-to-day contact with assigned customers. This includes

processing emails, online orders, faxes, and handling daily calls. In addition, the Customer Service Representative

will assist Management with administrative and account maintenance support.

Responsibilities:

• Efficient processing of orders received daily by fax, email, online ordering, and telephone
• Handle or channel customer requests or complaints by contacting the sales manager or by submitting feedback, tech support, or warranty ticket
• Handle customer requests and all troubleshooting issues promptly. 
• Monitor accounts issues and communication/liaison with management to implement /drive solutions. 

Qualifications and Requirements:

• 1 to 2 years of customer service 
• Must be fluent (read and write) in English and Spanish
• Must have basic computer skills

Benefits and Perks:

• $18.00 an hour
• Medical Benefits
• Holidays 
• Training & Growth 

Your New Organization:

The client manufactures and distributes quality service parts to the heavy-duty industry. For over 50 years they have been a supplying distributor in the world.

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

In the spirit of pay transparency, we want to share the base salary range for this position is $18.00, not including benefits, potential bonuses or additional compensation. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.

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